Medical Receptionist (20 Hours Per Week)

Job summary To provide the first point of contact to patients and other visitors to enable access to appropriate services in a professional and courteous manner.To undertake clerical duties as necessary and to enter relevant data onto the computer provide support for clinicians to enable the effective day-to-day running of the practice.The successful candidate would ideally have previous experience of working in general practice.The successful candidate will also have:Effective communication skillsGood IT skills (EMIS web experience an advantage)Ability to work as part of a team and independently and use their own initiativeAbility to diffuse sensitive situations with members of the public who are distressed Main duties of the job ReceptionTo ensure patients and visitors are greetedprofessionally and courteously and directed to the appropriate services.To deal with queries effectively and efficiently in linewith practice procedures.To be responsible for the appointment diary and appointmentsystem by making changes and the cancellation of appointments as requested.To act as chaperone within a clinical consultation whenrequestedTo ensure that all general areas are kept tidy andpresentable.To ensure all literature and posters within the practice areup to date.AdministrationTo undertake general filing in a timely and accurate manner.To undertake photocopying/scanning in a timely and accuratemanner.Liaising with other agencies such asthe ambulance service, hospital clinics, other practices and communityservices.Opening and the distribution ofincoming post in line with practice procedure.Completing forms, letters andreferrals as requested by practice staff.Generating repeat prescriptions.Summarising and tagging of patient medical records as appropriate.To be responsible for the management of patient notes inline with practice procedures.Completing NHS Email Admin andGP Links AdminTo utilise medical software systems to enable the effectivehandling of patients and practice information and information supplied by otheragencies.To input data accurately onto patient records and softwaresystems.
About us Dr Kumar, Dr Taunk & Dr Kasliwal Brace Street Surgery isa family run, friendly and supportive practice.
We treat all common medicalconditions and refer patients to hospitals and other medical services forurgent and specialist treatment.
We have an important role looking afterpatients in our community.
We provide personal, family, andcommunity-orientated comprehensive primary care.
Job description Job responsibilities JobDescription Post Title Medical Receptionist Reports to Office Manager Accountable to Dr Kumar Responsible for Reception Services Job Summary To provide the first point of contact to patients and other visitors to enable access to appropriate services in a professional and courteous manner.
To undertake clerical duties as necessary and to enter relevant data onto the computer system.
To provide support for clinicians to enable the effective day to day running of the practice.
Main Responsibilities Reception To ensure that patients and visitors are greeted professionally and courteously and directed to the appropriate services.
To deal with queries effectively and efficiently in line with practice procedures.
To be responsible for the appointment diary and appointment system by making changes and the cancellation of appointments as requested.
To be responsible for diverting and restoring the telephone service To act as chaperone within a clinical consultation when requested To ensure that all general areas are kept tidy and presentable.
To ensure all literature and posters within the practice are up to date.
Administration To undertake general filing in a timely and accurate manner.
To undertake photocopying/scanning in a timely and accurate manner.
To be responsible for liaising with other agencies such as the ambulance service, hospital clinics, other practices and community services.
To be responsible for opening and the distribution of incoming post in line with practice procedure.
To be responsible for completing forms, letters and referrals as requested by practice staff.
To be responsible for generating repeat prescriptions.
To be responsible for the summarising and tagging of patient notes as appropriate.
To be responsible for the management of patient notes in line with practice procedures.
To be responsible for completing NHS Email Admin To be responsible for completing GP Links Admin To be responsible for returning patients full paper records to the PCSE when a patient has left the practice To take turns in making refreshments.
Computer/IT To utilise medical software systems to enable the effective handling of patients and practice information and information supplied by other agencies.
To be responsible for reading and the action emails on a daily basis.
To input data accurately onto patient records and software systems.. General Areas Other Duties The information supplied above is intended to summarise the key responsibilities and duties of the role.
The post holder may be required from time to time to carry out other reasonable requests and duties as required, consistent with the responsibilities of the grade.
Job Design and Review This job description may be subject to change in the future.
Any proposed changes will normally be discussed fully with the post holder and confirm via the issue of an updated job description.
Confidentiality and Data Protection All staff who have access to personal data in relation to patients or staff will be aware of their responsibilities under the Data Protection Act 1998 and will abide by the eight principles of the Act.
Any breach of the Act could result in disciplinary action being taken and criminal charges being brought against the individual who has breached the Act.
Health and Safety Individual employees ofDr Kumar, Dr Taunk and Dr Kasliwal - Bracestreet Health Centreand other employees contracted to work on the premises have an equal responsibility, along with managers and supervisors, for maintaining safe working practices for the health and safety of themselves and other persons who may be affected by their acts or omissions at work.
All employees must adhere to their duties under the Health and Safety at Work Act 1974 and other associated safety legislation, including all new Health & Safety Regulations.
In addition employees must comply with all the Practice policies relating to Health & Safety and Risk Management to secure a safe workplace and will draw managements attention to any deficiencies and/or hazards, which might prove detrimental to themselves or others.
There is a general responsibility for employees to act sensibly and reasonably, and mandatory health and safety training sessions.
Clinical Governance All employees are required to actively contribute towards the organisations clinical governance systems, taking responsibility as appropriate for quality standards and work towards the continuous improvement in clinical and service quality.
Policies and Procedures All staff will familiarise themselves with Practice policies, procedures and protocols relating to their service and work within the guidelines at all times.
Diversity All staff through personal example, open commitment and clear action, should ensure that diversity is positively valued, resulting in equal access and treatment in employment, service delivery and external communications.
To be familiar with, actively promote and work within, the spirit of the Practices Equal Opportunities policies at all times.
Personal/Professional Development All staff will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality All employees will strive to maintain quality within the practices, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources.
Communication All staff should recognise the importance of effective communication within the team and will strive to:Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services Apply the Practices policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate.
Person Specification Skills Essential Excellent communication skills (Written and Oral) Good IT skills Clear, polite telephone manner Time Management and the ability to work to deadlines Problem solving skills Qualifications Essential GCSE English C or above Mathematics C or above Desirable AMSPAR Receptionist certificate NVQII in Customer Care Experience Essential Experience of working with the general public Desirable Experience of working within General Practice Knowledge of EMIS WEB Experience of reception work