Job summary We are recruiting for a Medical PA / Administrator - Urology Nurse Practitioners who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.You will be responsible for the provision of an efficient, comprehensive personal assistant and administrative support service to the Urology Nurses and any other members of the team/s.
You will be required to work independently using their own initiative and must apply a high degree of confidentiality to all aspects of their work.
You will undertake these duties without direct supervision, working within broad procedural guidelines.At the heart of everything we do are our core values:Include,Respect, andImprove.
We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job To provide the first point of reference for the Nurses and their team/s.To date stamp and prioritise all incoming correspondence, locating patient notes to respond and then deal with promptly bringing urgent correspondence to the Nurses attention at the earliest possible time.
Tracking notes to relevant area/s and Nurses on Lorenzo as appropriate.To deal efficiently with all patient enquiries by phone, letter or personal appearance, exercising initiative and tact with regard to action necessary.
Ensure that all messages are relayed as quickly as possible to the consultant/s and their medical team/s.
The Nurses or their medical team/s must make judgement regarding the critical nature of any case and results must not be given to patients or relatives without the Nurses agreement.
To deal with patients and relatives, exercising common sense and good judgement to analyse complex or antagonistic situations.To support the Nurses and their team/s in ensuring all appropriate typing work is efficiently outsourced and returned, then subsequently dispatched following signature.
This could include all letters, reports, summaries, results, insurance claims, GP and Consultant letters and any other work generated by the Nurses and their team/s.
Retrieve patient records and coordinate all correspondence relevant to outsourcing.
Audio typing and/or shorthand typing may also be required for any work deemed not suitable for outsourcing.
About us At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care.
Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.We run the following hospitals: The Lister Hospital, StevenageNew Queen Elizabeth II (New QEII), Welwyn Garden CityHertford County, HertfordMount Vernon Cancer Centre (MVCC), Northwood We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients.
We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.We are committed to a positive work life balance for our employees.
This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests.
Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job description Job responsibilities Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person Specification Qualifications / Training Essential Educated to minimum GCSE level or equivalent RSA III Pitman or equivalent secretarial qualification In absence of AMSPAR, equivalent experience Desirable Evidence of continuing development AMSPAR Medical Secretary Diploma Shorthand Previous Experience Essential Demonstrable secretarial and administrative experience Managing appointments and diaries Handling telephone enquiries Desirable NHS experience Patient administration experience Recent medical secretary experience Skills Essential Ability to work independently and as part of a team Methodical and able to prioritise own workload Ability to adapt to change Ability to work well under pressure Confidentiality and sensitivity of approach Well-presented application including relevant information for the job Desirable Comprehensive understanding of patient needs Knowledge Essential Computer literacy including Word, Excel, Access & Email Internet literacy including research tools and outsourcing Medical terminology Desirable Organisational structures Lorenzo CIPTS or database knowledge