Job summary Woolpit Health Centre is looking for an enthusiastic, motivatedand adaptable Administrator to join our friendly administration team.
This is a great opportunity for those already working in a healthcaresetting who wish to work within primary care or for those who wish to start acareer in administration.The successful applicant will work closely alongside our Medical Secretaries,Medical Administrator, Administration Lead and PCN Care Coordinators and willbe required to manage a wide range of priorities, have excellent organisationand problem solving skills with the ability to work effectively using your owninitiative.
The post holder will provide a full range of administrative supportto the Practice and staff as directed; undertaking a variety of tasks to assistthe day-to-day running of the Health Centre.
Applicants will have a flexibleapproach with attention to detail and the ability to work as part of a busyteam.This role will be pivotal in ensuring the needs of the businessare met and that the Health Centre operates safely and efficiently.The hours for this post is between 35 to hours per week.
Hours of work will be discussed during interview.
Main duties of the job Main duties include:Check and monitor the practices generic email account.
Transfer clinical records, allocating to workflow for review by doctors and responding to queries from health professionals, patients and third parties.
Scan/upload clinical correspondence onto the clinical system and input coding data into the patient's healthcare records.
Distribute daily pathology laboratory results within the clinical system for clinicians review.
Ensure all tasks within the clinical systems are dealt with efficiently.
Monitor and process daily administrative eConsult requests.
Manage all patient, healthcare professional and staff enquiries in an effective manner.
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
Register and monitor new patient registrations via the Healthtech-1 portal.
Process new patients medical records and deductions.
About us Why work for us?Based in the Suffolk village of Woolpit, the Health Centre aims to provide:The type of care that we would expect for ourselves and our own families.We provide services to over 16,000 patients who live in a practice area of 75 square miles of rural West Suffolk, straddling the A14, between Thurston in the west, and Haughley in the east.We pride ourselves on the high standards of our care we are holders of the Royal College of General Practitioners Practice Accreditation Award, a quality mark held by only 19 practices in the UK.Our 7 GP partners and 5 non-partner GPs lead a multidisciplinary team of nurses, health care assistants, pharmacists and midwives all of whom are based in our purpose-built premises.Benefits of working for Woolpit Health Centre include: Attractive rates of pay with annual pay review (not agenda for change) Regular one-to-ones to aid good communication Generous annual leave entitlement Voluntary overtime when available Plenty of training opportunities Membership of the NHS contributory pension scheme The NHS Pension Scheme is a defined benefits schemeLife insuranceFamily benefits including an adult dependents pension and childrens pensionIll health benefits20% employer contribution Option of NHS discount and Blue Light Card for retail/dining/holidays etc Free uniform Job description Job responsibilities Main duties include: Check and monitor the practices generic email account.
Transfer clinical records, allocating to workflow for review by doctors and responding to queries from health professionals, patients and third parties.
Scan/upload clinical correspondence onto the clinical system and input coding data into the patient's healthcare records.
Distribute daily pathology laboratory results within the clinical system for clinicians review.
Ensure all tasks within the clinical systems are dealt with efficiently.
Monitor and process daily administrative eConsult requests.
Manage all patient, healthcare professional and staff enquiries in an effective manner.
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
Register and monitor new patient registrations via the Healthtech-1 portal.
Process new patients medical records and deductions.
Person Specification Experience Essential Experience of working with the general public Experience of administrative duties Experience of working in a healthcare setting Desirable Experience of working in a GP Practice Qualifications Essential Educated to GCSE level or equivalent Desirable GCSE Mathematics and English (C or above) Business Administration Personal qualities Essential Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Team Player Skills Essential Excellent interpersonal and communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Ability to work within a busy team-based environment Problem solving and analytical skills Ability to follow policy and procedure Desirable EMIS Skills