We are seeking a highly motivated team player to co-ordinate the administrative team within the International Office.
The International recruitment team (also known as the International Office) leads on the co-ordination of recruitment outreach and conversion activities in support of full time, on campus international students.
The team is also responsible for managing the University's contracted overseas recruitment agents.
The post holder will co-ordinate the delivery of support to the International team across a multiple areas, including: management of student enquiries; visits; campaigns, and occasional inbound stakeholder visit programmes and conferences.
Working with the Head of Office and wider team, the Co-ordinator will be responsible for managing a small team of administrative assistants and associated operational processes.
As part of this role, the Co-ordinator will take a lead role in organising processes associated with contracted agents, including: authority to act, commission, enquiries & communications.
The role will also involve working closely with the DSE Finance team to process requisitions, purchase orders and preparing agent commission.
Attention to detail, confidence in the use of university student records and familiarity with the use of excel, alongside commitment to team working, are essential.The ideal candidate will have:A proactive attitude with the ability to work on own initiative to support the development of the administrative team, and the wider needs of the International Office;Experience with managing and improving operational processes;Strict attention to detail for e.g.
developing process notes associated with agents' interaction with UoM systems, and applying complex commission rules;Strong IT skills, including the ability to utilise software such as MS Excel and PowerBI to conduct complex data analysis;Outstanding communication skills, demonstrating an ability to deal with a wide range of people with cross-cultural awareness;Ability to develop and deliver training on processes, and to support working with colleagues to drive continuous improvements in agent records, training and commission processes.A track record in supervising and developing a team, or managing staff, would be an advantageWhat you will get in return:Fantastic market leading Pension schemeExcellent employee health and wellbeing services including an Employee Assistance ProgrammeExceptional starting annual leave entitlement, plus bank holidaysAdditional paid closure over the Christmas periodLocal and national discounts at a range of major retailers