Manager Of Customer Support At Ecommerce Saas Scale-Up

£60-70k basic + share options Fantastic opportunity to lead and scale an established customer support team and operations with an early-stage eCommerce solution, destined for dizzy heights.
The Company Fast-growing, innovative company transforming the SaaS e-commerce tech landscape.
Their all-in-one platform helps brands scale globally.
$10M Series A funding (Series B imminent) Backed by top Investors and a co-founder with excellent IPO track record Innovative E-Commerce SaaS platform improving sustainability for the industry One stop solution for all eCommerce operations Experienced leadership team The Role Manage and scale an established customer support team Design and implement scalable processes and operational cadence for high growth Collaborate closely with Customer Success and wider leadership tea to build and deliver Customer Support strategy Enhance and optimise ticket response and CRM capability to dive response quality and efficiency Desired Experience Proven customer support/operations leadership experience within B2B Technology (ideally eCommerce SaaS) Experience driving efficiencies within ticket and CRM system (preferably Zendesk and HubSpot) Support career development and performance management