You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The New Product Development Team is a key team within the International Card Services Centre of Excellence. Weareresponsible forthe development and delivery of a suite of solutions for all segments across the globe from ConsumersandSmall Business toLarge Corporations. We are looking for a dynamic leader who can translate customer needs into best-in-class solutions and executable plans and drive delivery,across multiple teams, to bringto market.
How will you make an impact in this role?
The successful candidate will engage optimally at all levels and acrossnumerousfunctionsto deliverkey workstreams within the MARS migrationprogramme. Thisprogramme, with enterprise fundingofcirca $200M, is committed to migrate from today's multiple AccountReceivablesplatforms to MARS over the next 5 years, removing current operational risk andbusiness growthconstraints. In partnership withtheGlobal AR Platformteams,ICSCoE,Product andCountryteams, this role will:
Drive market/product & capability simplificationtodetermineMARS build scope by market:Identify,analyseandrationalisethecurrent and future market product & capability landscape,includingthosedeemednon-compliant or operationally risky, and align incremental MARS build needs.
Partner with Global ARand country teamstodeliverandvalidaterequired incremental marketcapability buildon MARS, ensuringdue diligence to ensurethe build is essential.
Partner with Global AR and country teams to define market migration criteria, validation and approval needs and drive market migration delivery.
With countryand productteams, manage product and process changes for our customers:Assess customer change impacts and manageany changeincluding product sunsetting, T&C changes etc. as needed.
Ensure Amex policyadherence: Partner with Ops Excellenceto scale AEMP54for the migrationprogramme.
Ensure adherence totheProgrammegovernance frameworkincludingrobustdelivery to milestone dates,proactive identification andmanagement of issues and risks,status reporting,stakeholdermanagement andcommunications.
Ensureprogrammetraceability viadocumentation andknowledgemanagementtofacilitatestreamlined onboarding of new stakeholders.
Identifyany gaps in proposed execution approach, recommend alternatives, highlight, and align with key partners.
Evolveor Contributeto thescalable market migration playbook, including scope and sign-off criteria, tofacilitaterepeatable, multi-country migrations.
Minimum Qualifications
Collaboration & Relationship Skills – strong relationship management and conflict resolution skills. Proven track recordof positively collaborating with and influencing stakeholders in a matrix environment to achieve outcomes without direct responsibility.
Excellent Communications Skills – ability to communicate clearly and concisely in both written and verbal form to different audiences with varying backgrounds.
Proven ability to get results, work well with and influencedifferent levelsof theorganisationand with customers and partners.
Proventrack recordof delivery in a matrix environment, dealing with multiple collaborators, ensuringproject governance andstakeholdermanagement.
Personal Excellence – High degree of integrity, comfortable speaking up for what is right as well as reporting/raising risks and concerns.
Strong Analytical Skills – ability to collect and analyseinformation for problem solving and definition of potential solutions.
Comfortable challenging the status quo to drive alternate solutions and testing new ideasto meet customer needs.
Learns from mistakes and setbacks demonstratingresilience.
High Energy/Flexibility – Must be a highly motivated self-starter, flexible with working hours to accommodate multiple time zones.
Preferred Qualifications
Experience of delivering via the SAFE Agile methodologywith AmexTechnology teamswill beadvantageous.
Experienced manager with knowledge of American Express products and business operations will beadvantageous.
Understanding of Amex platforms and their integrations with an understanding of how APIs work.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.