Account Manager Location: Swindon, UK (On-site at our facility)
Salary: £33,000 - £38,000 per year (depending on experience)
Contract: Full-time / Permanent
Working Hours: Monday to Friday, 08:00-17:00
Our client is a leading innovator in sustainable textile care, operating the world's first Net-Zero emissions industrial laundry facility.
They cater to the hospitality and healthcare sectors, delivering cutting-edge solutions with a focus on environmental responsibility.
Join a team committed to sustainability and making a meaningful impact in the textile care industry.
The Account Manager will serve as the key liaison between our customers and internal teams, ensuring queries and complaints are resolved efficiently.
This role also includes onboarding high-value customers, maintaining inventory accuracy, and utilising technology platforms to streamline customer support processes.
Act as the main point of contact for customer queries via phone, email, and chat.
Lead onboarding for high-value customers, offering training on new technologies.
Analyse customer data to minimise churn risk and develop tailored retention strategies.
Facilitate communication between customer support, operations, and other teams.
Escalate and resolve complaints promptly, ensuring continuous service improvement.
Maintain up-to-date internal documentation and provide team training.
Systems & Inventory Management:
Oversee ticketing software, integrations, and automation for efficient customer service.
Conduct stock checks and manage inventory discrepancies.
Operations Managers: Collaborate on customer feedback and service delivery.
Sales Team: Support account management and new client onboarding.
Familiarity with terms and conditions related to service agreements.
Proficiency in Hubspot (CMS) for data reporting and context analysis.
Ability to understand and articulate feedback about logistics and warehouse management systems (WMS).
High emotional intelligence (EQ) and resilience in customer interactions.
Generous EMI share options post-probation
~31 days of holiday, including bank holidays, with an option to buy extra days
~ Uniform and work-related equipment allowance
~ Employee discount on personal laundry services
~ Confidential mental health support and a Mental Health Day off
~ Health cash plan and enhanced sick pay
~ Cycle-to-work scheme
Diversity & Inclusion Statement: We are an equal opportunity employer committed to diversity and inclusion.
Join our team and be part of the sustainable textile revolution!