Employment Type:PermanentHours of Work:Full Time, 09:00 –17:00 - 5 days a week between Monday – Saturday.We provide an out of hours service, 7 days a week, up until 9pm, which you will assist the team with on a rota basis.
Any hours worked outside your normal scheduled pattern are paid in overtime, as well as an additional £25 retainer whether you handle a query or not.Location:Saxmundham What you'll be doingThe Property Management Service is a key department that keeps everything running smoothly.
Our Coordinators are a force of nature that overcome all obstacles in their path to ensure our guests and homeowners have the best experience with us as possible.
The role is the perfect blend of field-based work and office work where no two days are ever the same.The sorts of things you'll be doing include:Assisting guests before, during and after their stay, dealing with any queries and or problems they have.Providing accurate timescales for when the properties will be prepared and ready to receive guests.Coordinating our cleaners, housekeepers, gardeners, and maintenance contractorsManaging complaints or feedback around housekeeping standards and overseeing the issue until we reach a satisfactory outcome.Keeping accurate records and ensuring administrative systems are updatedHeading out of the office to meet our homeowners, assist guests or perform property spot checksOn the odd occasion we provide on-call phone cover up until 9pm, which you will assist the team with on a rota basis.
As a bonus we pay you a nice retainer fee regardless if you end up taking a call or not.You'll have:An enthusiastic, friendly and welcoming team player with previous customer service experienceStrong organisational skills, and able to run the administration of our property portfolio to a high standardA resilient character capable of successfully dealing with challenges and achieving positive resolutionsOutstanding attention to detail, communication and comfortable setting expectationsSomeone who isn't afraid to get hands on and take on tasks outside of their usual day-to-day responsibilitiesExperience in property letting, housing, estates agency or the travel industry could be advantageousWe know that the perfect candidate who ticks every box doesn't exist, so if you're excited by the role and can do most of the below – please get in touch.
You could be exactly what we need!You'll get:Apart from joining a rapidly growing company with a great culture and a big focus on employee development.
The great news is we also offer competitive salaries and benefits which we feel look after our team well.These include:25 days' paid holidays plus bank holidaysA day off for your or a loved one's birthday£500 paid towards a holiday of your choiceA paid day to volunteer with a charity of your choiceFriends and family discount schemeLife assurance for your peace of mindSocial clubs - whether you're into pets, fitness, gardening, sustainability or nutrition, there's something for everyoneGreat social events - we are well known for our Christmas parties!