OVERALL SUMMARYAt Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don't tick every box.
We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.Join Close Brothers Asset and Leasing Team as a Maintenance Controller where you will be responsible for the handling, challenging and improving the uptime of the vehicles (HGV & LVC) that are in a Vehicle Off Road status.Our ideal candidate would be a motivated team player who has previous experience with administrative management and processing of information as well as information relating to vehicle fleet for the areas of breakdowns, defects, supplier and management costsRESPONSIBILITIESAnswering incoming calls in a professional manner which include calls relating to (but not limited to) breakdown, repair & maintenance issues across the HGV & LCV fleet.Ensuring all Close Brothers Vehicle Hire systems are fully updated with accurate and clear information so that our customer portal remains up to date.Understand Close Brothers Vehicle Hire systems and consider how they can work in conjunction with the business to enhance processes.Have a flexible approach to work and undertake other additional administration tasks as required.Effectively plan and organise time to maximise productivity and efficiency for the individual, the workshops and the customers.Be fully conversant with the systems required to operate as part of the role and to use systems in line with Close Brothers Vehicle Hire operating policies and procedures.Escalate issues that could impact the customer or business negatively to the Fleet Support Manager.Ensure that any rechargeable work is notified to the customers following the company procedures and time guidelines.Working towards KPI set by the business.The ability to convey information to others effectively and efficiently, with good verbal and written communication, help facilitate of information between within a company, the ability to deal with conflict and challenges that may arise. Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards requiredWE WOULD LOVE TO HEAR FROM YOU IF YOU:Are organised person with a keen eye for detailHave strong interpersonal skillsHave practical problem-solving abilitiesAre computer literateHave some Transport and Legislation KnowledgeIT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU:Have a technical background working on HGVs and LCVs, with strong knowledge of maintenance and breakdown procedures.We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone.
We will make adjustments for people who have a disability or long-term condition.
If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at or request a call back.ABOUT USClose Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading.
At Close Brothers we provide financial support and advice to small businesses and individuals in the UK.
Our purpose is to help the people and businesses of Britain thrive over the long term.