Job title: Luggage Porter Department: Front of House Inspired & supported by: Head Porter Salary: 0hour Casual contract 1297 including service charge Your purpose will be: To be a key player at the heart of our operation.
Taking pride in supporting a perfect arrival and memorable departure for our guests.
Honouring guest requests throughout their stay with efficiency and personality.
You will be accountable for: Ensuring the delivery security and storage of guest luggage and belongings Delivering all guest requests in line with our service standards while taking every opportunity for personalisation Working closely alongside the Front of House team to assist with a wide variety of guest requests Always putting our guests first Your key responsibilities & contribution will be: To provide a seamless luggage service while assisting with the arrival/departure experience.
To accurately record all guest luggage and to ensure it is handled and stored securely To engage enthusiastically in guest interactions demonstrating knowledge and personality To use correct lifting and carrying procedures To be present in the Front Hall and the entrance of the hotel to assist guests and the Front of House team wherever needed To have thorough knowledge of hotel services facilities and local area to share with our guests Polishing guest shoes Ensure that all deliveries for guests and for colleagues are correctly recorded and delivered to the correct destination in a timely fashion Provide errand services for guests as requested Carry out wrapping and packing of parcels Sort the incoming mail and deliver to the designated areas To assist the door team in providing parking assistance upon arrival and departure of guest vehicles When accepting a vehicle ensure relevant checks are carried out and recorded Other duties as specified by Guest Experience leadership Qualifications : What you will need to do this role: Essential : The ability to prioritise and organise yourself Warm enthusiastic and positive personality with the ability to build trusting relationships with others.
Able to work under pressure and at high speed.
Frequently kneeling pushing pulling lifting carrying reaching standing and walking.
CAN DO attitude and able to adapt to changes Problem solving abilities Attention to detail Highly responsible and able to work independently with little supervision and also able to follow directions thoroughly Flexibility to work different shifts Desirable : 1 year minimum experience in the hospitality industry preferred.
Experience in valet parking Please note that we believe in flexibility and multi skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Remote Work : No Employment Type : Fulltime