Job summary
We are looking for an experienced receptionist to join our very busy medical reception team based on the outskirts of Bradford.
The position is part time, 26.25 hours per week, worked Monday to Friday inclusive, working on a rolling rota of mornings and afternoons.
The role incorporates dealing with all callers via the telephone, making appointments with the appropriate clinician, the preparation of repeat prescriptions, dealing with Doctors tasks and repairing the paper copies of patient records (tagging).
We use job specific software but full training is given in all aspect of the role.
Main duties of the job
The successful candidate will be expected to take part in all reception activities once trained, we are looking for someone with previous GP surgery experience but this is not essential as we are very happy to give full training to the right candidate.
If you have high volume telephone experience and can stay calm under pressure, are able to prioritise work and still keep your head and sense of humour, we would love to meet you.
About us
Our team of 30 multidisciplinary professionals work very closely together to ensure a harmonious health service to our local patient population of over 10k people.
It is a very busy surgery, covering general health care along with specialist services such as physiotherapy and ultrasound screening.
We have a very generous leave allowance and our remuneration is negotiable dependent upon experience.
Job description Job responsibilities
KEYROLE - RECEPTION ANDADMINISTRATION DUTIES
Receives and assistspatients and visitors, directing to others as appropriate.
Handles all general enquiries from patientsand others, in person and on the telephone, and takes and records messages forother members of the team.
Redirects enquiries to appropriate members of staffas necessary.
Explains practicearrangements to new patients wishing to register and to those seeking temporarycover and ensures all procedures are completed.
Makes, cancels andrearranges appointments in accordance with the practice appointment system.
Receives and records requestsfor advice calls and home visits.
Actions and recordsrequests for ambulances/hospital transport.
Receives requests forprescriptions and arranges issue and signing of repeat prescriptions inaccordance with the practice protocol.
Receives specimens frompatients following Health and Safety guidelines, ensures that they are passedto the appropriate clinician.
Acts as a chaperone for patients as required.
Being aware of the practice complaints procedure anddirects patients as appropriate.
Preparesoutgoing post and arranges posting as necessary.
Ensuresaccurate recording and handover to other colleagues of information relating toincomplete tasks.
Repair,tagging and maintenance of medical records
Liaisewith practice administration team regarding urgent and private appointments,plus arrange transport and liaise closely with Community Matrons, District Nursing and Social Services
Actionpractice notes on a daily basis, which may involve the contacting of patients,hospitals or other service providers by telephone, sms, letter or email.
Contactpatients due for recall e.g.
follow-up for vaccinations, smears etc.
Participationin reception rotas and give cover to the administration team as and whenrequired
Job description
Job responsibilities
KEYROLE - RECEPTION ANDADMINISTRATION DUTIES
Receives and assistspatients and visitors, directing to others as appropriate.
Handles all general enquiries from patientsand others, in person and on the telephone, and takes and records messages forother members of the team.
Redirects enquiries to appropriate members of staffas necessary.
Explains practicearrangements to new patients wishing to register and to those seeking temporarycover and ensures all procedures are completed.
Makes, cancels andrearranges appointments in accordance with the practice appointment system.
Receives and records requestsfor advice calls and home visits.
Actions and recordsrequests for ambulances/hospital transport.
Receives requests forprescriptions and arranges issue and signing of repeat prescriptions inaccordance with the practice protocol.
Receives specimens frompatients following Health and Safety guidelines, ensures that they are passedto the appropriate clinician.
Acts as a chaperone for patients as required.
Being aware of the practice complaints procedure anddirects patients as appropriate.
Preparesoutgoing post and arranges posting as necessary.
Ensuresaccurate recording and handover to other colleagues of information relating toincomplete tasks.
Repair,tagging and maintenance of medical records
Liaisewith practice administration team regarding urgent and private appointments,plus arrange transport and liaise closely with Community Matrons, District Nursing and Social Services
Actionpractice notes on a daily basis, which may involve the contacting of patients,hospitals or other service providers by telephone, sms, letter or email.
Contactpatients due for recall e.g.
follow-up for vaccinations, smears etc.
Participationin reception rotas and give cover to the administration team as and whenrequired
Person Specification Qualifications Essential Minimum GCSE grade A to C in English and Maths Experience of dealing with the general public Desirable Previous GP surgery experience or similar, Previous use of SystmOne or similar, Call centre experience, Current DBS check
Person Specification
Qualifications Essential Minimum GCSE grade A to C in English and Maths Experience of dealing with the general public Desirable Previous GP surgery experience or similar, Previous use of SystmOne or similar, Call centre experience, Current DBS check Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name
Low Moor Medical Practice
Address
29 The Plantations
Bradford
West Yorkshire
BD12 0TH
Employer's website