Logistics And Customer Service Lead

As the Customer Service and Logistics Lead, you will oversee the daily operations of customer service and logistics. You'll play a critical role in ensuring seamless operations, resolving issues efficiently, and maintaining clear communication both internally and externally when challenges arise and will also lead a team of two Customer Service Specialists.
Responsibilities will include:
- Manage accurate inventory across three logistics service providers
- Address inbound distribution issues, such as manual Goods Issue errors.
- Manage inventory for distressed stock.
- Handle month-end and year-end inventory processes.
- Ensure timely and accurate invoicing to customers using SAP.
- Resolve outbound delivery issues, including late deliveries and refusals.
- Supervise two Customer Service Specialists including regular 1-2-1 and review
- Ensure the team provides efficient customer order processing and has clear communication with the customers
The ideal candidate will have:
- 3+ years of experience in a logistics/customer service lead environment from FMCG businesses
- Supervisory experience
- Familiarity with warehouse management systems and transport tools
- SAP experience advantageous
- Strong IT skills in Excel skill
- Excellent written and verbal communication skills
- Strong stakeholder management experience
This is a hybrid role where you will be expected to be in the office 3 days a week and work from home 2 days a week.
You'll be joining a team that is collaborative and supportive.
The salary range is £37,000 - £42,000 + bonus and excellent benefits.
Sponsorship is not available in this position – apply now for more details!