Job summary This is an exciting opportunity to contribute to the delivery and development of the Northumbria Healthcare NHS Foundation Trust Library Service at the Wansbeck Hospital.
We are looking for an enthusiastic, customer service orientated individual to join our team, to provide a range of library services to NHS staff and students.
Main duties of the job The post holder will be responsible for carrying out administrative tasks, dealing with document requests, handling general enquiries, lending books, inputting data into electronic systems, and ensuring smooth running of the Library Service at Wansbeck Hospital and other sites.An ability to work both in a team and alone is essential, along with the ability to prioritise workload and work well under pressure.
Excellent communication and IT skills are essential to this role.The post holder must have a flexible approach to working across all Trust sites and be able to deal with changing circumstances and last minute alterations to the working routine.
About us We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country.
Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England.
Do you want to work in one of the best performing NHS organisations in England?
Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients?
You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep.
Sound too good to be true?
Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way!
Please read 'applicant guidance notes' before submitting your application.
Job description Job responsibilities To promote an ethos of excellent customer service to all users of Libraries.
Provide support to the Trusts Library Information and Knowledge service (LIKS) to ensure the provision of a comprehensive and high quality service to Northumbria Healthcare NHS Trust staff, students on placements and other authorised users.
Person Specification Qualifications Essential GCSE in English & Maths at C grade or above (or equivalent) A qualification in Library, Information and Archives or Customer service at a minimum of level 3 or equivalent experience Desirable ICDL or equivalent experience Experience Essential Experience of working in a library or information centre Customer care experience Desirable Experience of searching for information Experience of working in the NHS and/or Higher Education