St. James's Place (SJP) works in partnership to plan, grow and protect our clients' financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and responsible business choices at the heart of everything we do. We believe in the value of difference and know that diverse teams can help us problem solve and innovate for clients.
We look for people to join SJP to make an impact and to contribute to our culture which is based around long term relationships, doing the right thing, and being the best version of ourselves.
Location: Cirencester Office
Workplace Type: Hybrid
Employment Type: Permanent
Seniority: Mid-Senior Level
What you'll be doing: The role will have an impact on the Partner Lending activities of the Group. By ensuring that recovery activity is effective, this enables the Group to support the continued growth of the lending scheme.
Importantly, this role also has a substantial impact on the experience of our partners and effective management of the overall credit position is important for all stakeholders across the group. This role is essential to the Partner Finance function to achieve its objectives and support the wider corporate objectives.
Within this role you will focus on providing support to our relationship managers in negotiating effective repayment plans whilst ensuring clients and other key stakeholders receive the most appropriate outcome. You will engage with Legal, Regulatory, Tax, Risk and Finance subject matter experts across the business to outline and implement appropriate recovery activities.
Key Responsibilities: Ownership of the debt recovery workstream. This includes initiating discussions with borrowers, agreeing suitable repayment plans, liaising with stakeholders to agree legal and other communications and reviewing debt settlement proposals. Oversee credit risk management, monitoring leading indicators of credit loss including loan delinquency, borrower business performance and loan to value. Ensure appropriate management actions are in place to mitigate the risk of credit loss. Support the continuing evolution of contractual obligations and policy development in relation to debt recovery. Where credit recovery is potentially impacted, support internal company-wide projects, such as Consumer Duty, to provide subject matter expert knowledge on the recovery process and associated communications and policy. Who we're looking for: You will be an experienced professional from the Financial Services industry with broad knowledge of lending and business financials. Your experience will have provided you with excellent knowledge of business lending, credit risk management and debt recovery activities and you will have experience of understanding and applying Credit Policy.
You will have strong problem solving skills and a high level of excel proficiency, you will have the ability to understand legal concepts and work with internal and external legal counsel to effect debt recovery.
To be successful in this role, you will require high financial literacy and an ability to understand financial accounts and cashflow forecasts.
What's in it for you? Private Medical paid for by Company. Meaningful protection benefits with real value, such as 10X life cover, PHI, and critical illness.* Non-Contributory Pension – 10% (increasing with length of service up to 15%) with further pension matching. Parental leave – 6 months full pay 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday *Not applicable to Fixed-Term Contracts (standard uplift applies in lieu of the protection benefits)
Flexible Working
We know that everyone works best in different ways, at different times and in different environments. We have introduced a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours. Our people are encouraged to work in a flexible way that suits their lifestyle, so please ask the question and start a conversation!
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.
Reasonable Adjustments
We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all. If you require reasonable adjustment(s) at any stage please let us know by emailing us at
What's next? Our team will be in touch. As a business regulated by the FCA, we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.
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