Learning And Development Manager – Connect Fibre £40,000 - £50,000 plus Excellent Benefits Home Based with some Regional Travel Company Overview: Founded in 2019 by a team of experienced telecoms fanatics, Connect Fibre envisions developing the fastest and most reliable fibre network in the UK.
As we rapidly expand, we seek passionate individuals with fresh ideas and drive to join us on our transformative journey.
At Connect Fibre, your voice shapes our evolution and plays a crucial role in bringing full-fibre broadband to UK towns and villages.
Position Overview: Reporting to the Head of Customer Services, you will be responsible for designing, implementing, and managing training programs that enhance the performance of our Sales & Marketing and Customer Service teams.
Key Responsibilities: Design, develop and deliver comprehensive training programs to meet the needs of Sales and Marketing and our Customer Service teams.
Collaborate with department heads to identify training needs and align programs with business objectives.
Design engaging learning materials, including e-learning modules, workshops, and presentations.
Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics.
Scope and build a central resource or intranet to support the Commercial team with easy access to training resources and knowledge sharing articles.
Create and keep up to date a library of all Sales and Customer Service processes in line with ISO 9001 requirements.
Support the wider Connect Fibre team with building and delivering training as required.
Stay updated on industry L&D trends and incorporate best practices into training initiatives.
Alongside the department heads, create a culture of continuous learning and professional development within Connect Fibre.
Coordinate with external vendors and consultants as required to supplement internal training resources, building business cases where needed to secure sign off on delivery.
Qualifications: Bachelor's degree in Human Resources, Education, Business Administration, or a related field.
Minimum of five years of experience in learning and development, with a focus on sales and customer service.
Proven track record of designing, implementing and delivering successful training programs across Sales and Customer Service teams.
Demonstrable experience in delivering training sessions both in person and virtually.
Deep understanding of sales and customer service processes and ways of working Demonstrable expertise in scoping and building learning management systems, e-learning platforms and process documentation.
Internet or telecoms experience is essential .
Preferred Skills: Certification in training and development desirable.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Experience in a fast-paced, customer-focused industry.
Ability to analyse data and generate insights to improve training effectiveness.
Strong attention to detail, strategic thinker, and a natural problem solver.
The Rewards £40,000 - £50,000 per annum, depending on experience 25 days holiday plus bank holidays plus Birthday off Private Medical and Dental Cover Company Pension Contribution £1000 Employee Referral Scheme Superb Maternity/Paternity Support Package Continuous development and long-term career prospects Interested applicants should, in the first instance, send an up-to-date CV to: Paul Blunt at Connect Fibre ****** .
All applications will remain strictly confidential.
NB: Connect Fibre operates a hybrid working model with main emphasis on home working with occasional visits to company office locations.
Candidates must be a UK resident with citizenship or indefinite leave to remain and are required to undertake a basic DBS check.
REF: CFPB75