Job Title: Lead IT Support Engineer
Location: Leeds - Roles based onsite
Salary: £30,000 - £35,000 + car allowance + bonus
Why Apply?
If you're an experienced IT professional with a passion for technology and problem-solving, this is an exciting opportunity to take your career to the next level.
This role offers a blend of hands-on IT support, infrastructure management, and project leadership, all within a dynamic and supportive environment.
This is the perfect opportunity for an ambitious individual to grow their skillset and take on increasing responsibility.
Responsibilities - Lead IT Support Engineer: Provide 1st and 2nd line support to end users, diagnosing and resolving hardware and software issues.
Manage and maintain Azure Active Directory and Office 365 infrastructure.
Document, optimise, and streamline existing systems and processes to improve organisational efficiency.
Assist with IT project management and eventually take a lead role in project initiatives.
Maintain IT equipment inventory, ensuring timely updates to hardware and software.
Oversee backup systems, security measures, and anti-virus management to ensure operational continuity.
Work closely with third-party service providers to ensure IT solutions are delivered effectively.
Negotiate and maintain software and hardware agreements with IT partners and vendors.
Set up and manage basic network infrastructure, including LAN/WAN for remote sites and the main office.
Support the rollout of new software, systems, and tools, including company-wide training.
Participate in drone flying for site surveys (training provided).
Requirements - Lead IT Support Engineer: Proven experience in an IT service desk or support environment.
Strong understanding of networking fundamentals (LAN/WAN) and IT security practices.
Experience with Microsoft technologies, including Azure Active Directory and Office 365.
Excellent communication skills with the ability to explain technical issues to non-technical users.
Proactive mindset with the ability to identify and solve IT challenges independently.
Desire to develop professionally and take on leadership responsibilities.
Ability to manage multiple priorities effectively in a fast-paced environment.
Willingness to undertake drone flying training for site surveys.
What's in it for me?
Competitive salary of £30,000 - £35,000 per annum, depending on experience.
Car allowance Company bonus Opportunities for professional development, including training in new technologies.
A supportive, growth-focused company culture that encourages career advancement.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.