Description At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work!
You will be valued and supported and receive excellent benefits including but not limited to: Reward platform – discounts for over 800 retailers 25 days holiday (rising with service plus option to purchase up to 5 extra days a year!)
Development, training, and professional qualifications We are looking for a Large Loss Claims Handler to efficiently investigate and handle all claims allocated to them within the company and client's operating procedures to ensure attainment of the company's objectives.
To handle high value >£100k or otherwise technically complex claims and support development /implementation of strategic initiatives.
Please Note: This is a hybrid role where you will be required to attend either the Leeds or Liverpool office 1 day per week.
What will your day look like: I nvestigate and resolve high value, complex, contentious and strategically important claims to ensure they are properly reserved and settled at optimum cost.
Responsible for communication to internal and external stakeholder of the detail and impact of all relevant legislative change and other internal/external technical developments Provide structured feedback on any large loss claim outcome where wider technical benefit is identified.
Support, co-ordinate and participate as appropriate in any key industry forums.
Assist Claims Manager to identify, develop and implement strategies for : Best practice initiatives Technical Projects Audit procedures Act as a Technical Referral point to provide excellent claims handling advice, actively support the enhancement of the technical performance of the wider claims department Handle larger and more complex claims within agreed client SLA's Liaison with the client/policyholder/broker.
Investigate allocated claims thoroughly, establishing how and why events occurred and the legal liabilities which may arise.
Obtain all necessary evidence and relevant documentation including detailed statements from witnesses and other informative sources.
Maintain a full knowledge of client requirements by referral to documented procedures and adhere to them at all times.
Determine appropriate action for resolution of the case.
Correspond with all parties to the case quickly and professionally.
Maintain a proper reserve at all times and review reserves regularly.
Control the progress of the case.
Obtain medical or expert evidence and wage information where appropriate.
Negotiate settlement where appropriate, in accordance with authority limits.
Instruct and control defence solicitors, through to Trial if necessary.
Ensure that costs are kept to a minimum.
Keep yourself updated on any technical or legal changes which may have a bearing on our claims.
You may be called upon to attend or participate in company training programmes.
Provide guidance and support to junior injury handlers through coaching Undertake any necessary duties to fulfil the requirements of the post.
You will be granted a claims handling and reserving authority in accordance with your experience.
You will in addition be granted a payment request authority limit.
All Staff are expected to carry out any reasonable instruction given by their senior manager, in line with business requirements.
Knowledge and Abilities: Minimum 5 years experience of handling claims >£100k preferred.
Ability to self-motivate Confidently able to present claims information to clients whether by email, over the phone or face to face.
Good knowledge of Motor claims and relevant legislative changes Excellent presentation skills Strong negotiation skills Excellent communication skills Relationship management Ability to work on own initiative.
Ability to organise workloads, under pressure, whilst maintaining tight deadlines Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Metal, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working; hybrid, work from home or join a collaborative office space Dress for your day Inclusive employment policies eg.
Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow.
We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 6,500 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service.
Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.