L2 Support Team Engineer - Euc/Desktop

L2 EUC Support Team Engineer To £37k + Certified Microsoft Training/Development + Benefits Hybrid working - Just 1 day a week **Hiring due to internal promotion** Who's it for?
Our customer is a fast growing IT Managed Services business delivering IT services to a range of customers.
They cover a variety of Microsoft EUC/Desktop technologies and you will resolve customer incidents/support issues as well as deliver some migrations.
What should you know / what are tasks you'll do?
Supporting their customer portfolio to resolve support issues to an advanced 2nd line or 3rd lin within a busy remote EUC/Desktop support services team, as well as undertake some remote migration projects if you're interested (Remote/Hybrid) and working across a range of technologies including; -Microsoft 365 -M365 Admin Center -AD/AAD/Entra ID -Intune / Conditional Access / Autopilot -User management -Security groups -Setting up windows devices -DNS/DHCP -Antivirus (various) -Veeam Backup Ideally with the following.. - Project installations inc Email/SharePoint Migrations - AVD / Azure Virtual Desktop - Network router re-config - Server admin skills Personality needs: -Good communications and customer service mindset - Strong work ethic + calm approach - Be happy to work in an office 1 day a week as this is a hybrid role - Please note if you work in a large enterprise organisation just doing advanced customer services and logging tickets you will need to know more as I've outlined above!
This is a great opportunity for an ambitious support desk engineer, service desk analyst with a great positive attitude to working for customers, who wants to learn, Microsoft certify and collaborate in a great team.