Key Account Manager -Service (Permanent)

Powered by industry-leading Metro technology, Metro deliver import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals.
At Metro, its our innovative technologies, pushing of boundaries, and most importantly, our employees that sets us apart.

The Key Account Manager will take ownership of the relationships and continued development of existing and new key customers across all modes, focusing on retention of existing business in addition to identifying opportunities to grow share of wallet.

Develop and maintain account development plan for each account identifying current share of business and additional opportunities
Provide market intelligence and updates on an ongoing basis
Drive MVT software utilisation and development
Troubleshoot and resolve customer complaints including future corrective action
Focus on building relationships with selected customers
Support collection process ensuring customers pay in accordance with agreed credit terms
Support marketing campaigns and customer entertainment
An experienced freight forward / logistics account manager
Knowledge of air freight would be of particular interest
Evidence of growth from an existing account portfolio
Ability to manage customers utilising a CRM system
Commercial mindset to maximise opportunities
Full UK driving licence
Passport and ability to travel overseas as required
Flexible approach to working as the role may require attendance at out of hours hospitality events
Competitive salary including a bonus which is paid twice a year!
Access to our benefits, discounts and wellness platform including offers on gym memberships, a wide range of restaurants, retail and much more.
Health cash plan.
Octopus Electric Vehicle car scheme.
Free parking.
Plenty of opportunities for training and development