Powered by industry-leading Metro technology, Metro deliver import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals.At Metro, its our innovative technologies, pushing of boundaries, and most importantly, our employees that sets us apart.The Key Account Manager will take ownership of the relationships and continued development of existing and new key customers across all modes, focusing on retention of existing business in addition to identifying opportunities to grow share of wallet.Main ResponsibilitiesLead customer weekly/monthly meetings/calls as well as business/KPIs reviewsDevelop and maintain account development plan for each account identifying current share of business and additional opportunitiesProvide market intelligence and updates on an ongoing basisReview current and potential future system integration opportunitiesDrive MVT software utilisation and developmentTroubleshoot and resolve customer complaints including future corrective actionWork closely with the pricing and procurement teams on quotations and tender responsesFocus on building relationships with selected customersSupport collection process ensuring customers pay in accordance with agreed credit termsEnsure new customers or lanes are implemented correctly in conjunction with the onboarding teamSupport marketing campaigns and customer entertainmentWork as part of a team sharing knowledge and experience proactivelyWhat We're Looking ForExperience:An experienced freight forward / logistics account managerKnowledge of air freight would be of particular interestEvidence of growth from an existing account portfolioSkills:Effective communicator up to and including Board levelAbility to manage customers utilising a CRM systemProactive approach to problem solvingAbility to influence internally and externally with colleagues, peers, suppliers and customers.Ability to prioritise and focus on key deliverablesCommercial mindset to maximise opportunitiesEssentialsFull UK driving licencePassport and ability to travel overseas as requiredFlexible approach to working as the role may require attendance at out of hours hospitality eventsWhy choose Metro?Competitive salary including a bonus which is paid twice a year!Access to our benefits, discounts and wellness platform including offers on gym memberships, a wide range of restaurants, retail and much more.Health cash plan.Octopus Electric Vehicle car scheme.Free parking.Respectful working environment.Plenty of opportunities for training and development