Key Account Director - Transport

The Key Account Director is responsible for achieving the strategic account objectives of the contract with full P&L responsibility, delivering all aspects of a bus and depot cleaning contract across multiple depots across the Greater London area, reporting to the Director of Operations.
Duties include managing performance, that has a positive impact in achieving key KPI benchmarking scores.
Ensuring robust adherence to all contract HSQE requirements.
Continue to innovate and bring new ideas to improve the contract through its life cycle, interrogating auditing systems to provide trend analysis on areas for improvement.
Focus on customer service (both client and public), procurement, full accountability of contract P&L, managing quality and ensuring contract management team deal with all day-to-day operational issues to the client's satisfaction.
? Key Accountabilities Motivate whole contract team at all levels to deliver excellent service and cleaning standards.
Champion a staff development plan across the team Ensure Quality Audits are conducted as per contractual agreement.
Monitor and manage targets set for the Contract Management team.
Ensure training and induction is conducted for all staff.
Ensure site supervision/ management are utilising the timegate system to complete employee wages on time.
Ensure site supervision/ management are utilising the timegate system for the recording, booking and monitoring of all holidays, sickness and absenteeism.
Attend to disciplinary and grievance issues as per the company procedures.
Ensure Health and Safety regulations are adhered to at all times.
Ensure all staff correctly attired and wear appropriate PPE Ensure all accidents / incidents are reported as per company policy and procedure.
Ensure sites have adequate stock levels.
Ensure monthly material orders are correct and completed on time, by the contract management team.
Ensure all areas of the contract remains within budgets.
Ensure sites are adequately staffed within budget, to meet required standards.
Ensure contingency plans are in place to ensure staffing levels are accurate and are within budget.
Establishes productive, professional relationships with key stakeholders in assigned customer accounts.
Coordinates the involvement of other stakeholders, including support, service, and management resources, to meet account performance objectives and customers' expectations.
Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
Proactively assesses, clarifies, and validates customer needs on an ongoing basis in order to prevent stagnation and bring in innovation where necessary.
Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary personnel.
Provide support across client sites by advising on SLAs, KPIs, objectives and projects.
Interrogate management information systems which provide information to enable sound commercial judgement for decision making.
Provide regular and one-off reports to the Director of Operations and clients as required Identify issues or risks that will impact the contract.
Action any changes or restructures required in line with legislation and Company procedures.
Achieves defined strategic customer objectives in assigned accounts Completes strategic customer account plans that meet company standards.
Maintains high customer satisfaction ratings that meet company expectations (NPS Survey) Skills & Experience required At least three years of cleaning industry experience within the bus / public transport sector Experience of managing staff and budgets is essential.
Experience in managing a fleet cleaning contract, with set quality KPI's Excellent communication skills in English are essential Driving licence required Client Satisfaction Ensure that regular formal and informal meetings are conducted with clients to identify issues or areas of concern and work closely with the wider Transport team to suggest actions and resolve concerns and issues.
Regularly review client satisfaction level and act as appropriate.
Develop innovative solutions to meet and exceed client requirements.
Financial Performance Key to the delivery of the annual budget and growth Regularly review service delivery and identify potential issues which may jeopardise the retention of the service; work with management team and clients to communicate and rectify any issues or concerns.
Leadership and People Be both analytical and personable.
Build rapport with customers / clients Think strategically about partnership opportunities and solutions Collaborate and communicate with high-level stakeholders and decision-makers, and lead a cross-functional team.
Lead culture of Company CREDO and reward and recognition through the managing and development of processes to ensure employee retention and encourage appropriate attitudes and behaviours.
Demonstrate leadership in best practice people management by ensuring that all Company policies and procedures are embedded within the contract.
Establish team development opportunities and play a key role in developing employee engagement.
Identify learning and development priorities across the contracts and arrange appropriate interventions.
Include elements of business vision and purpose Market Leadership Develop the reputation of Bidvest Noonan as the preferred and expert supplier within the Transport sector.
Lead innovation and development within the contracts, maintaining market understanding and proposals for implementation of new ways or working.
Develop external networks to enhance business opportunities and raise Company profile of activities.
Support business development activity, working with the Business Development Team at tender preparation and contract mobilisation.
Bidvest Noonan is a team of 27,000 passionate and customer-focused people.
We work together to deliver exceptional service and value to customers across the UK and Ireland.
We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.
We always put people first.
Our people are exceptional and go the extra mile to deliver outstanding services.
We celebrate and recognise their successes at every opportunity.
At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.
Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected.
We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.