Trainee Field Service Engineer
Do you have the right skills and experience for this role Read on to find out, and make your application.
Location: Gloucestershire - Home-based with extensive travel required for on-site service and repairs.
Currently training to become a Field Service Engineer (FSE), providing technical services and support for medical technology equipment and software solutions.
Repair, Installation & Service: Train in the repair, installation, and servicing of medical technology equipment and associated software solutions.
Accurately diagnose and resolve technical issues related to equipment, software applications, IT networks, servers, and cloud-based technologies.
Remote Support: Provide remote troubleshooting and repair services, ensuring quick and efficient issue resolution.
Lifecycle Management: Support product and solution lifecycle management, from site surveys to decommissioning and disposal.
Product & Software Modifications: Implement product updates, modifications, and regulatory updates (FCA's).
Technical Expertise Development: Gain advanced knowledge and understanding of products and solutions through training and practical experience.
Travel & Efficiency: Willingness to travel and stay away from home to ensure efficient service delivery.
Collaboration with 2nd-Level Support: Communicate effectively with second-level support teams to report and resolve technical issues, sharing knowledge with engineers to improve service efficiency.
Stock Management: Effectively manage car boot stock to reduce Mean Time to Repair (MTTR) and improve First Time Fix Rate (FTFR).
Customer Engagement: Maintain high levels of customer engagement, manage expectations, and promote service offerings, ensuring effective communication at all levels.
Brand Representation: Act as a brand ambassador, embodying professionalism and delivering exceptional service.
HND or above or equivalent in a technical qualification: mechatronics, electronics.
MUST have a Full UK driving licence and FULL UK right to work without the need of sponsorship in the future.
25 days paid holiday plus bank holidays per annum plus Christmas closure.
Additional days are given for long service.
~ Company Sick Pay.
~ Standard Life Pension (Salary Sacrifice Scheme) – Employer's Contribution is 8.Bupa Healthcare plus Medicash Level 1 benefit immediately at joining (mandatory benefit).
Family-Friendly Policies.
~ Agile/Hybrid working for applicable roles.
~ Discretionary Pay reviews.