Role Summary We are looking for a number of additional resources to join the team.
This team sits between our existing Service Desk function and the existing HCM and Financials Delivery teams that support our customers.
The responsibilities of this role are: Manage the triage of tickets from the Service Desk Maintenance of company knowledge base Analyse and resolve user problems Route tickets to existing HCM and Financials Delivery teams where appropriate Testing of changes and support of patching cycles The successful candidate will liaise directly with our customers to deliver good service and work effectively with our existing Delivery teams.
This role is a development opportunity and will expand and progress with the candidate's own development.
This would suit someone who is keen to learn how Oracle applications work and expand their business process knowledge.
We are keen to develop successful individuals such that they can progress into our established Delivery teams when the opportunity arises.
Your Experience and Skills We are looking for people that have two or more years' experience working in a professional environment with good business knowledge from working one of the following: Finance/Accounting Purchasing/Procurement Payroll The successful candidate will have good customer (internal or external) management skills and good IT skills.
The candidate should have a willingness to learn technical skills.
Basic or end user knowledge of any the following would be advantageous: Oracle eBusiness Suite (Any of HCM, FINS, Procurement modules) Service Now / ITIL Personal Attributes While experience and skills are important, the above list is by no means prescriptive.
We are looking for a range of people from different professional backgrounds.
We focus on high-quality services and original thinking means we place emphasis on candidates' personal qualities and soft skills.
The successful candidate must be able to demonstrate the following skills: Self-motivated, hard-working, energetic and results focused Proactive and keen to learn new technologies and business processes Ability to work autonomously as well as part of the team Confident working in a hybrid environment Good customer facing skills and stakeholder management Excellent communication skills A "can do" attitude with a desire to deliver excellent results The ability to work under pressure on simultaneous activities.
This will include good time management skills Strong attention to detail with a desire and ability to work accurately Location and Special Requirements The role will be home based however we are looking to recruit within commutable distance of Manchester The role will require travel to Manchester for team meetings (weekly/as required) As the successful candidate develops, ad hoc travel to customer sites will also be required