In this role, you'll use your strong technical background and in-depth knowledge of ITIL disciplines (qualified beyond Foundation level) to communicate complex technical information in a clear and credible manner.
We are looking for someone with excellent problem-solving, collaboration, influencing, and conflict management skills to guide and support IT teams through key operational processes.Responsible for the service transition from projects into operation - Works with project and architecture teams to understand service impact of proposed solutions - Determines and defines support requirements associated with new and changes services - Captures and manages risks associated with the introduction of new services - Defines Service Acceptance Criteria and manages their completion - Defines entry and exit criteria for Early Life Support - Oversees the Early Life Support phase of projects to ensure full operational readiness - Creates documentation to track the transition of deliverables into operational support, to assist support teams in knowledge transfer, training and ongoing support - Works with stakeholders to highlight and address potential support gaps - Produce management information and reporting to show progressPlease note internally this role is titled Service Introduction ManagerIn this role you can expect: - Generous Bonus - Private Medical Insurance - DC pension scheme - Life, medical and income Insurance - Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion - 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays) - Salary sacrifice electric car scheme with free on-site electric chargers.We'll support and challenge you to be your best with a wealth of learning and development opportunities.If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please contact directly.Job Types: Full-time, PermanentPay: £40,000.00 per yearAdditional pay:* Bonus scheme* Performance bonus* Yearly bonusBenefits:* Additional leave* Canteen* Company car* Company events* Company pension* Cycle to work scheme* Employee discount* Free flu jabs* Free parking* Gym membership* Health & wellbeing programme* Life insurance* On-site gym* On-site parking* Private medical insurance* Referral programme* Shuttle service provided* Sick pay* Transport links* Work from homeSchedule:* Monday to FridayWork Location: Hybrid remote in Basingstoke