Job summary Are you ready to make a difference & join our health& care digital team as our ITIL Change & Problem Manager?
Can you ensure seamless IT transformation is delivered usingchange and release controls?Can you eliminate recurring issues with your keen eye fordetail & problem-solving abilities?Can you safeguard our EPRs by leading Digital changeswith precision & care?Can you deliver clear and effective communications?Do you hold ITIL expertise, a passion for technology& an ability to turn challenges into solutions?If this sound like you, then please get in touch as weare seeking someone to join our dynamic digital team.
In this critical role, you will ensurestability, reliability & efficiency of our Digital services that directlysupport our Trust.
This role offers the ability to make a tangibledifference in our Health & Care Trust setting, where reliability isparamount.
Youll be part of a forward-thinkingteam, using your expertise to ensure operational excellence.Please note the Trust will not providesponsorship to work for this role, to apply you must have current right to workin the UK status.
Main duties of the job A typical week will see you reviewingincident reports to identify trends or recurring issues.
Hosting meetings to ensure alignment onchanges and departmental priorities.
You will lead the Change Advisory Board (CAB)& Clinical CAB meetings, assessing risks & coordinating approvals toplanned changes to ensure smooth, low-impact implementation.You will delve into root causes of problems &major incidents, supporting technical teams to identify & communication suitableworkarounds.Producing metric & performance reportsfor Trust dissemination & assurance, highlighting digital successes andareas for improvement.
You will also drive service quality CSIinitiatives and improvements related to Change & Problem.
Each task supports the stability, reliabilityand continued growth of the Digital team, keeps our solutions running andenable seamless patient care.
You will be required to work from Kings Court 1,Worcester.
The contracted hours are , working Monday to Friday.
About us At Herefordshire and Worcestershire Health and Care NHS Trust,we are working together to deliver outstanding care.
We run community hospitalsand community health services across Worcestershire and provide mental healthand learning disability services across both Herefordshire and Worcestershire.Our people (all 4500+ of them) provide services for people ofall ages, experiencing both physical and/or mental health conditions from over100 sites.We will support you to thrive; offer flexibleworking options for a great work-life balance, help you fulfil your ambitions,and empower you to make positive changes within your team or service.
We valuediversity and encourage applications from people of all backgrounds, cultures,and ethnicities.What we offer;27 days leave plus bank holidays, increasing up to33 days with long serviceGenerous NHS pension and enhanced pay when you workunsocial hoursFlexible and agile working opportunitiesGreat maternity, paternity, and adoption supportWide range of supportive staff networksHealth and wellbeing opportunitiesIf you would like to know more, please visit ourwebsite.Sharingyour data - As a data controller we may sometimes need to process your data topursue our legitimate business interests, for example to request a survey fromyou (optional), to support the Trusts understanding of where you gainedinterest in working for the Trust.
Job description Job responsibilities For full details of the duties and criteria for the roleplease refer to the job description and person specification attached.
Person Specification Qualifications Essential Educated to degree level in related subject or equivalent qualifications/experience Qualified in the process of Change, problem and/or service management I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Desirable (ITIL) accreditation at Foundation level or higher Additional Criteria Essential You understand that we will not provide sponsorship to work for this role.
Experience Essential Experience of gaining commitment from key stakeholders, ability to influence stakeholders to instigate business change Experience in managing relationships and co-ordinating work between cross organisational teams Experience of researching best practice (globally, private and public sector), interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on policy implementation) Experience of using various reporting tools/methods and providing high level management reports Experience of interpreting data, creating designs and topology, developing or programming and maintaining documentation relating to software and applications support Experience of managing and overseeing the operation of information system plans, design, develop, adapt and improves systems/applications to meet changing requirements/ specifications Experience of attending or chairing Change and Management boards Desirable Minimum 2 years experience in an IT management role