Job DescriptionIT Technician required.
My client specialise in providing outsourced IT services to SME businesses and organisations which has resulted in them building strong relationships with clients based on expertise, trust, quality and value.
They are now looking for an experienced IT Technician to join their team based in South Wiltshire.
Working directly with their diverse range of customers, you will be providing technical support via the phone, remote management tools, or on a clients site.
The majority of clients use Microsoft cloud-based solutions, such as Office 365, Microsoft 365 and Azure.
The role is based in the Salisbury office but you may need to work at various customer sites in different parts of the country.
Position Overview Handling customers queries on the phone, remotely and on-siteAccurately recording all chargeable and non-chargeable activity in the PSA (helpdesk)Maintaining client and in-house documentationGenerating customer reports from various systemsAdherence to SLAsLiaising with 3rd party suppliersAccurate quoting for hardware & labour costsRegular communication with clients concerning ongoing issuesMaintenance activities on client systemsBuilding equipment to customer specifications Position Requirements Full UK Driving LicensePrevious experience working for a Managed Server ProviderMicrosoft 365 Administration, including Exchange, Teams, OneDrive, SharePoint OnlineKnowledge of how TCP/IP Networks workRemote Access VPN setup, troubleshooting and diagnosticsBasic network diagnosis and troubleshootingMicrosoft Server and Desktop operating systems from 2012 – 2022 / 10 – 11LAN/WAN, Firewalls and other networking knowledge – advantageMicrosoft RDN Administration, deployment & troubleshooting – advantage Position Remuneration Monday to Friday 8:30am – 17:30pmSalary £25,000 – 35,000 (Dependant on experience)25 days holiday plus bank holidaysPension SchemeCareer progressionCompany pool van used for visits, however you may be required to use your own car sometimes which will be reimbursed.