It Systems Administrator/Analyst

Your role is all about supporting our systems and our people in using the systems.
We want to have a great systems and data user experience for our internal customers, making sure they can get what they need, when they need it.
Youll be fearless in your approach to improve things and this will come across in your work!
As a Systems Administrator a typical day might include: Supporting, administrating and developing Acis Groups core business systems and their operating platforms, primarily but not exclusively housing management (people and property), asset management and repairs & maintenance contract management systems, ensuring that all are accurate, patched and up to date and hold all relevant information.
Managing and maintaining security levels within information systems by ensuring access of appropriate information to relevant users in accordance with the requirements of the business.
Maintaining system statutory and regulatory requirements ensuring Acis Group is compliant with its responsibilities and GPDR/data protection regulations.
Managing the regular interfacing and exchange of data between core systems and modules, ensuring that it is accurate to enable appropriate management of Acis Groups resources, and development of these (including web module improvement) to streamline and improve business processes.
Working as an important part of the systems admin team and with colleagues across the business, to improve processes and systems.
Enhancing quality, and development of systems and support improvement projects, identifying methods and solutions to provide a high level of service to the business.
Monitoring systems integration and perform the testing of business / web systems / applications, identifying any technical problems from back end system to full front end user support.
Ensuring that all system users are kept up to date with relevant information and are made aware of any relevant changes, providing training and support as required.
Liaising with providers/partners on all matters relating to the above systems including development improvements and the correction of any problems.
Ensuring that all software releases received from suppliers are thoroughly tested prior to being loaded onto the live systems, by managing comprehensive test plans and technical documentation to ensure the co-ordinated user acceptance testing by the appropriate operational staff.
Providing and sharing expertise within the IT Services team, ensuring a shared knowledge and understanding of systems support.
Working as part of the larger IT Services team providing a pro-active and friendly customer focused support service.
Maintaining appropriate support and training documentation Helping to deliver and review the approved IT strategy, ensuring alignment to business/customer need and to the business operating environment.
Some of the experience/skills we need to consider you: Educated to degree level or have equivalent relevant work experience with a suitable qualification in an IT related field.
Substantial knowledge and experience of business systems / database and web technologies, how these work together and how they support the business, (managing / developing / analysis / administration and reporting).
Excellent analytical skills and attention to detail, creative at problem solving.
Able to work closely with colleagues and deliver excellent face to face customer service to non-expert IT users.
Experienced in creating technical and process documentation and in training non-technical staff.
Demonstrable practical experience of at least some of the following: Data Manipulation, Batch Processing SQL, Oracle and Progress Database Administration Web, SQL, HTML Housing Management and/or large database systems management MS Windows Server suites MS Active Directory and LDAP integration MS Excel and 365 office suite, MS windows desktop OS Have an agile mind set, Acis is ever changing, and youll need to help deliver this.
Resilience.
Working in social housing is a challenging but rewarding career, youll be helping to bring real change to our customers lives.
What will make you stand out from the crowd: Experience of Social Housing Management Systems, MRI/ Orchard would be advantageous.
Excellent knowledge of the Housing sector.
Detailed technical knowledge of SQL, Progress and Server operating systems / Active Directory / web technologies.
Excellent understanding of GDPR and cyber security.
An understanding of user interface / interaction design as applicable to enterprise software and web-based applications.
Experience of developing good relationships with suppliers and vendors.
Written and verbal communication skills to communicate effectively to both technical and non-technical personnel.
Understanding of SharePoint management /administration.
Evidence of continuing professional development.
The ability to motivate staff and colleagues.
An organised individual who is comfortable with working flexibly in a busy environment.
Youll be adept at change, having got hands on experience living and breathing new ways of working and knowing how to bring your colleagues along for the experience.
Being part of the Acis team, youll get: Generous holiday entitlement 25 days annual leave every year increasing by one to a max of 30, plus bank holidays Pension contributions up to 10% The opportunity to undertake professional training, funded by us.
One days paid leave a year for volunteering work (in addition to your Annual leave entitlement) Staff benefits with Paycare A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more Benefits with Acis Perkz a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more!
Employee recognition scheme , where we celebrate and award our Stars within Acis, including gift vouchers Long service awards for our loyal employees Cycle to work scheme Employee Assistance Programme to give you confidential advice and support, when you need it Professional membership subscription to support your continuous professional development Death in service benefit As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your application.
Acis are committed to equality and diversity, are a proud member of disability confident and welcome application Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role.
We recognise that people need flexibility in their role and were happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you might need REF-218 017 TPBN1_UKTJ