Job description UK Management College is committed to providing quality education and fostering academic excellence.
With a focus on innovation, diversity, and community engagement, we aim to empower students to reach their full potential and become leaders in their fields.
Position Overview: We are seeking a proactive and skilled IT Support Technician (Level 2) to join our team and play a pivotal role in ensuring the smooth operation of our IT infrastructure.
The successful candidate will provide advanced support to staff and students, resolve technical issues efficiently, and contribute to maintaining a robust and secure IT environment.
Key Responsibilities: Infrastructure Support: Ensure day-to-day functionality of the College's IT infrastructure, including hardware, software, and networking components.
Troubleshoot and resolve issues across servers, switches, and multimedia devices (e.g., audio/video systems).
Monitor and maintain network health, addressing LAN/WAN, TCP/IP, and connectivity issues.
User Support: Assist staff and students with IT-related issues, providing timely updates through the IT Helpdesk.
Support device setups, fault resolutions, and liaise with suppliers to ensure minimal downtime.
Manage and troubleshoot network printers, scanners, and other peripheral devices.
System Administration: Utilize and manage tools such as the Microsoft 365 Admin Portal, Microsoft Teams, and SharePoint.
Perform user account management via Entra and Active Directory (AD).
Configure and deploy hardware and software to meet organizational standards.
Hardware & Software Management: Conduct routine hardware/software audits and ensure accurate IT asset records.
Maintain, troubleshoot, and resolve issues with Windows 10/11 operating systems.
Provide support for Android and iOS devices.
Specialized Technical Support: Maintain and troubleshoot CCTV and IP camera systems.
Contribute to knowledge base documentation, creating clear and accessible user guides and troubleshooting materials.
Compliance & Safety: Ensure all IT activities adhere to Health & Safety regulations and organizational policies.
Flexible Availability: Be available to work occasionally outside regular hours (e.g., evenings or weekends) to support major upgrades, maintenance, or emergencies.
Qualifications & Experience: Educational Requirements: HNC/HND (or equivalent Level 4/5) in IT Hardware and Networking or related discipline.
Recognized certifications in IT (e.g., CompTIA, Microsoft Certified).
Technical Expertise: Proficient with Microsoft server products, including Active Directory, SharePoint, and Teams.
Strong knowledge of networking protocols, hardware troubleshooting, and Office 365 applications.
Hands-on experience with PC hardware and peripheral devices.
Professional Experience: Minimum of 1 year of experience as a Level 2 IT Support Technician in a similar environment.
Additional Skills: Strong problem-solving and communication skills.
Ability to work independently and collaboratively in a dynamic environment.
Organizational skills to manage and prioritize multiple tasks efficiently.
Benefits: Competitive salary and benefits package.
Opportunities for professional development and advancement.
Access to resources and support from a reputable university network.
A vibrant and inclusive academic community.
Company pension On-site parking