Job summary IT Support Technician Fixed Term, Band 5 - (on-site) Love diagnosing and solving complex IT problems for others?
Interested in continuing your IT career within the NHS?
Would you enjoy being part of a team who are involved in implementing technologies which support both transformation and innovation?
If you do, this could be the job for you as we are currently looking to recruit an IT Support Technician to join the team based at the Cumberland Infirmary, Carlisle.
The team provides remote and field based support to our user base both in clinical and non-clinical settings across North and West Cumbria.
As well as supporting end user devices within the operational environment (hardware, software and firmware), you will support the delivery of projects.
Main duties of the job As a member of the team you will play a valuable part in delivering support to a wide range of hardware and software solutions, including (but not limited to) desktop workstations, laptops, mobile carts, iOS & Android devices, printers, fixed and mobile telephony.
A good working knowledge of Active Directory and SCCM are needed to be successful in this role, as well as extensive knowledge and the ability to resolve complex IT issues, especially those associated with the Microsoft Windows operating system.
Experience in Mobile Device Management solutions would also be advantageous.You will need to demonstrate good technical knowledge and experience in IT hardware and software support in a busy environment, preferably in a similar role, and be both dynamic and responsive in your approach to work.
You must be capable of managing and effectively prioritising your own workload.You will need to build relationships with clinical and non-clinical staff and be the point of contact for managing all hardware and software issues assigned to you whilst working in accordance with the Trusts service level agreement.
As a result, efficient and effective communication skills in a wide range of forms are vital.Participation in an extended out of hours rota covering evenings and weekends may be required.
As well as the flexibility to work outside of working hours when required.
About us At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria.
The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time': Being a clinically led organisation Quality and safety at the heart of our Trust A positive patient experience every time A great place to work Managing our money well As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030.
All staff are expected to support sustainability.
Job description Job responsibilities Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL).
Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for applicants who do not meet the eligibility criteria will not be progressed.
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