Job DescriptionExcellent opportunity for an Enthusiastic Apprentice ICT Support Technician to join a school ICT Support team based in Horsham.
The successful candidate will be reporting to the Network Manager, and will be required to work as part of a small team providing 1st line support to staff & students, and assist with the day to day operation of the Support Team – this includes supporting and maintaining over 500 network PC stations & classrooms with interactive TVs.
You will also be required to undertake a criminal record check via the DBS.
Position Overview Install and configure computer hardware, printers, software, systems, networks and ensure the latest software upgrades are implementedSetup equipment such as PC, laptops, mobile devices, and other specialist equipment, ensuring systems are ready for use.
Deliver hardware and resources to work areas and offices as requiredCarry out assessments to determine the need for changes in hardware/software configurations Repair or replace components of a computer/network system as necessary Detect, diagnose, and resolve PC, printer, mobile, and peripheral device faults Perform scheduled maintenance on computer hardware, software, and networks to ensure efficient operationsProvide technical support across the school (in person or over email, phone)Respond in a timely manner to hardware & software service issues and requestsPerform diagnostic tests and troubleshooting to identify computer users issuesEducate & train users on procedures for resolving or preventing recurrence of a problemAssist in testing and evaluating new technology Position Requirements 5 GCSEs Grades A-C / 9-5 or equivalent (Including English & Maths)Attention to detail focus on daily tasksGood learner willing to get involved and contributePassion for Technology Analytic Problem Solver / Good Time Keeping Position Remuneration Monday to Thursday 8am – 4pm & Friday 8am – 3:30pm Salary: Grade 3 – £20,812Training provided from an experienced IT Training team Long-term security and the opportunity to progress into a permanent position Successful completion of the apprenticeship gives you accredited Level 3 Information Communications Technician, with training in how too: Efficiently operate & control your ICT infrastructure – Physical or Virtual hardware, software, network services & data storageUse Infrastructure management tools to automate the provisioning, testing, deployment, and monitoring of infrastructure componentsPrioritise systems support tasks and monitor and maintaining system performanceMaintain regulatory, legal and professional standardsSupport the information system needs for your business.
If you are looking to start your IT career – this is the perfect position for you.