Title: IT Support Technician Location: Wiltshire, BA15 - Hybrid Salary: Up to £28K depending on experience plus excellent benefits Company Information An award-winning Managed Service Provider based in Bradford on Avon, Wiltshire, known for its people-focused culture, strong values, and vibrant work environment.
The company has been independently recognised as a "Great Place to Work" and fosters a fun and engaging workplace.
The passionate and committed team embraces a hybrid work model, with Mondays and Tuesdays remote and the remainder of the week in the office for collaborative work.
Salary and Benefits: Up to £27K, depending on experience, plus excellent benefits Hybrid work model: 2 days remote, 3 days on-site Unlimited individual training opportunities Funding for accreditations and certifications 22 days holiday plus bank holidays (increasing by 1 day for each year of service) Birthday leave (in addition to annual leave) Spot bonuses Healthcare cash plan Twice yearly performance reviews and annual salary reviews Free on-site parking, on-site drinks fridge, air fryer, and staff break-out area Team events Excellent career progression opportunities Carbon-neutral company and certified "Great Place to Work" The Role As an IT Support Technician, you will play a key role in our award-winning helpdesk, providing exceptional customer service and technical support to over 300 businesses across the Southwest and the UK.
You'll work closely with a growing team of seven IT Support Technicians, collaborating to solve challenges and exceed client expectations.
Working within a dynamic and fast-paced helpdesk environment, you'll have the opportunity to visit client sites as required, enhancing your skills and impact.
You'll thrive in a supportive team committed to delivering top-tier customer support and service excellence.
Key Duties and Responsibilities: Manage and maintain Microsoft 365 environments, including SharePoint, Teams, and OneDrive.
Support Microsoft Windows desktop operating systems, including installation, configuration, updates, and troubleshooting.
Oversee the deployment, configuration, and management of Microsoft Windows Server environments and Active Directory to ensure secure and efficient operations.
Diagnose and resolve issues related to antivirus software, networking, printers, and connectivity, ensuring minimal downtime and high service levels.
Provide technical support and troubleshooting for Apple devices.
Configure firewalls, routers, and other network security devices to maintain secure and efficient network operations.
Essential Experience & Qualifications: Proven experience working within a Managed Service Provider (MSP) environment 2+ years of experience in the following areas: Microsoft Windows and desktop operating systems Microsoft Windows Server and Active Directory Microsoft 365 administration, including SharePoint, Teams, and OneDrive Antivirus, networking, printers, and connectivity troubleshooting Support for Apple devices and operating systems Firewall and router configuration Person Specification: Confident self-starter, capable of both team collaboration and independent work Outstanding customer service skills Ability to remain calm under pressure and manage conflicting priorities effectively Highly motivated to resolve customer issues promptly and efficiently Strong analytical and problem-solving skills Excellent troubleshooting skills