It Support Engineer {Remote}

Technical Support Engineer Edinburgh (onsite) They are building huge momentum and need talented people to help them expand.
They are looking for an experienced Technical Support Engineer who can deal with a range of issues as they grow.
Competitive salary of up to £35,000 (depending on experience) Modern office in Edinburgh As a Technical Support Engineer, you'll be at the heart of the company.
You will collaborate with internal teams, third-party IT providers, and partners to ensure seamless onboarding, resolve technical challenges, and optimise overall customer experiences.
Facilitate smooth customer onboarding by collaborating with internal teams and third-party IT companies.
Provide expert 1st and 2nd line support, especially during product launches, updates, or complex scenarios requiring quick problem-solving.
Monitor bug reports and CRM data to proactively resolve issues.
Proven experience managing customer relationships and delivering complex projects.
Knowledge of Networking Technologies and Core Internet Technologies.
If you are a driven and ambitious Technical Support guru looking for a new challenge, this could be the perfect role for you.
Please note this role is fully onsite in Edinburgh, so we can only consider local candidates who can commit to being onsite.
Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.