Job Title: IT Support EngineerLocation: Leighton Buzzard (onsite) some travel (1 day a week)Industry: Managed Service Provider (MSP)Salary: £32,000- £38,000 per annum About the Role:We are currently recruiting for an experienced 2nd Line Support Engineer to join a dynamic and fast-paced Managed Service Provider (MSP) based in Leighton Buzzard, supporting SMEs.
This is an exciting opportunity to further your IT career by working with a broad range of clients across multiple sectors, handling more complex technical issues, and playing a key role in supporting day-to-day IT operations.
As a 2nd Line Support Engineer, you will be responsible for resolving escalated service desk tickets and troubleshooting a variety of hardware and software issues.
This role requires strong problem-solving skills, a passion for customer service, and the ability to work effectively in an onsite environment, where direct interaction with clients will be key.
Key Responsibilities:Escalated Support: Provide 2nd line technical support, resolving escalated tickets from the 1st line support team.Troubleshooting: Diagnose and resolve a variety of technical issues, including hardware, software, networking, and cloud-based systems.System Monitoring: Proactively monitor client systems, ensuring optimal performance and uptime.Installations & Configurations: Assist with the installation, configuration, and maintenance of hardware and software systems, both remotely and on-site.Client Interaction: Act as a technical point of contact for clients, providing excellent customer service and keeping them informed on the status of their issues.Collaboration: Liaise with 3rd line support engineers and other team members for complex issues, ensuring swift resolutions.Documentation: Maintain accurate records of all work and update technical documentation as required.Training & Mentoring: Support junior team members, offering guidance and expertise when needed.
Essential Skills & Experience:Proven Experience: Minimum 2-3 years of experience in a 2nd line support role, preferably within an MSP environmentExperience supporting Windows 10/11 and Microsoft Office SuiteStrong knowledge of Active Directory, Exchange, Office 365, and network protocols (DNS, DHCP, TCP/IP)Familiarity with virtualisation technologies (, VMware, Hyper-V)Experience with backup and recovery solutionsFamiliar with Intune or MDM solutionsThis position requires a full driving licence