Are you a tech-savvy problem solver with a passion for providing top-notch IT support?
ProCook, the UK's leading kitchenware brand, is looking for an enthusiastic IT Support Engineer to join our dynamic IT team.
In this hands-on role, you'll not only work at our head office, but you'll also be travelling to our stores nationwide to ensure smooth IT operations.
Key Responsibilities: Provide 1st line IT support to head office, warehouse, and store users.
Regularly travel to various store locations across the country to install, configure, and maintain IT equipment.
Prioritise and troubleshoot issues, ensuring minimal disruption to business operations.
Carry out general IT administration, including network configuration, system maintenance, and telephony.
Collaborate with third parties when necessary to resolve technical issues.
Contribute to project work that ensures our IT systems remain up-to-date and efficient.
Be part of a 4-week on-call rota, providing out-of-hours support one week in four, including weekend.
Varied daily duties—no two days will be the same!
A supportive and collaborative team atmosphere.
Requirements What We're Looking For: A natural problem solver with a keen attention to detail and a passion for learning.
Minimum of 1 year of IT support experience (1st line).
Experience in cybersecurity practices and knowledge of security protocols.
Ability to manage and coordinate with 3rd party companies for IT support.
Proficiency in Microsoft Windows 10+, Windows Server Administration, Apple Mac OS, and Office 365.
Familiarity with Active Directory, basic networking, printer management, and mobile device management.
Ability to work with bespoke software and adapt to new platforms.
A full valid driving license and willingness to frequently travel across the UK using your own vehicle (with business insurance cover).
Strong communication and customer service skills, with a "can-do" attitude.
Working Hours: 37.5 hours per week, Monday to Friday, with some flexibility.
You will need to be on-call one week every four weeks, including that weekend, with occasional early starts or late finishes for critical tasks.
If you're looking to make a real impact in a growing company and enjoy a hands-on role with plenty of variety, we'd love to hear from you.
Apply today and help keep ProCook's IT systems running smoothly!
Benefits Salary: between £23,000 - £25,000 depending on experience On-call rate and overtime: £25/day for on-call + overtime based on your annual salary Training and Development: Opportunity to join a growing company with a focus on personal and professional development.Ongoing training and support to help you grow your skillset and advance in your career.
Bonus : Earn a company bonus, based on both company and individual performance against key performance indicators (KPIs) and objectives (OKRs) Onsite Gym : Stay active and healthy with access to our fully equipped onsite gym, perfect for squeezing in a workout before or after work.
Subsidised/Complimentary Food: Enjoy delicious, subsidised meals and snacks to fuel your day, with complimentary treats available too.
Free Car Park: No need to worry about parking—our free, secure parking facility makes commuting stress-free.
Welcome Pack: We'll get you off to a great start with a thoughtfully prepared welcome pack filled with ProCook goodies and essentials.
Enhanced Parental Leave: We support you and your family with enhanced parental leave, ensuring you're well taken care of during life's important moments.
Generous Staff Discount: Love our products?
As a team member, you'll enjoy a generous discount (40%) on all ProCook items, perfect for stocking your kitchen with the best tools.
Annual Paid Volunteering Day: Make a difference with an annual paid day to volunteer for a cause you care about.
Employee Assistance Programme: We're here to support your well-being, with access to professional advice and guidance through our Employee Assistance Programme.
Friends and Family Referral Scheme: Know someone who'd love ProCook?
Take advantage of our referral scheme and earn rewards for bringing great talent into the fold.