This is an exciting opportunity for an IT Support Engineer to develop their career within a highly successful, growing tech company, working from our Brighton office.Ideal candidate will be self motivated and work on assigned tasks as well as actively engage with the rest of the company to help where needed and possible.
In Brightlocal people and culture are a priority , someone who enjoys working with people as much as with technology will thrive.ResponsibilitiesProvide technical support to employees, addressing hardware, software, and network issuesTroubleshoot and resolve IT issues in a timely and effective manner, ensuring minimal disruption to business operationsMaintain and update IT inventory, including hardware, software, and licensesCollaborate with other IT team members and external vendors to manage system installations, upgrades, and maintenanceSource and provision laptops and other hardware for employees as requiredManage software onboarding/offboarding processes and provide software installation and supportEnsure team adherence to IT policies, including anti-virus, firewall, OS updates, and password protectionOversee office IT and network management, including printers, conferencing hardware, and room booking softwareProvide laptop support and perform minor hardware repairsManage VPN access and accounts, ensuring compliance with company policiesExtend IT policies and support to international officesMaintain accurate documentation of IT systems, procedures, and troubleshooting steps.Due to the nature of responsibilities the person would be required to work from Brighton office, though occasional remote work is an option.Job requirementsStrong knowledge of Windows and Mac operating systemsAdministration of Google WorkspaceRemote device managementAsset ManagementExcellent problem-solving and troubleshooting skillsStrong communication and interpersonal skillsAbility to multitask and manage time effectivelyWillingness to learn and adapt to new technologies and tools.Good to haveFamiliarity with VPN management and IT security best practicesExperience supporting Linux users and a basic understanding of Linux based operating systemsNetwork troubleshootingWhat you can expect from usCompetitive salary with annual bonusGreat office environment - snacks, drinks and occasional breakfastFlexible working hours, 4 days a week in office requiredOpportunity for career development and growthJoin a high performing, agile and family minded teamCompany provided equipment, laptop, headset, screen, chairAbout BrightLocalFounded in 2009, BrightLocal has grown into a powerhouse name in the world of Local SEO and digital marketing.
We provide invaluable insights and custom fit services to both big and small brands alike.
Enabling businesses to understand, develop, and utilise their Local strategies to help them grow.We live and breathe everything Google and search engine.
We have a very welcoming and talented team we are really proud of, we are protective of our company values and want our teams to love coming to workIn office entertainment includes things like: table tennis, foosball, consoles, food & drinkWe're a dog friendly business so you may see some of our furry friends trying to distract you during the working day!Headquartered in central Brighton, we have a plethora of tempting lunch choices and convenient transport connections right on our doorstep