Baltic Apprenticeships are excited to work alongside an the amazing team at Mirus IT (part of the Advania Group) who have been providing their clients with comprehensive IT Support and technology solutions, including cloud services, managed print, telephony, Office 365 applications, cyber security and data recovery, and more, since 2002.
You will work across Service Desk, Operations and Workshop Services learning all aspects of IT.
You will meet customer requirements efficiently and strive to resolve client user issues by delivering the right solutions the first time, on time, every time.
Identification of recurring issues and trends.
Problem ownership with clear, concise customer communication whilst managing expectations.
Mentor and support colleagues through knowledge sharing and practical guidance.
If you are a hard-working, enthusiastic individual with a passion for IT, apply now to join their dynamic team and start an exciting career journey.
In this role, youll work towards your IT Support Level 3 Apprenticeship delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job: Answering inbound calls within an agreed answer time Log all customer issues, queries, and requests into the ticket management system Provide server, Network, and Desktop Technical Support, diagnosing customer issues, and providing a high level of first-time fix To action Hardware configurations and software installations Manage and work with internal and customer SLAs, escalating any concerns Create and maintain customer-specific infrastructure documentation.
End-to-end ownership of problem resolution Managing client expectations through clear communications Undertake all other reasonable requests Salary, Hours & Benefits: Salary £15,000 Per Annum 25 Days plus Bank Holidays Monday Friday, 9am-5.30pm (37.5 hours per week) Legal & General Pension Group Income Protection Group Life Insurance Exam Success Reward A £250 payment for exam passes, in technical areas such as Microsoft, VMware or similar Employee Assistance Programme Perkbox an online platform that offers a range of employee perks, including everyday savings, regular freebies, health and wellbeing perks and discounts from popular brands Healthcare Cash Plan Personal Development Days Ride-to-Work Scheme Desired Qualities, Skills and Knowledge: Able to communicate verbally and in writing to both technical and non-technical audiences Creative, analytical problem solver with the ability to apply original and innovative thinking Able to manage to change workload and priorities Able to work both within a team and to use own initiative ITIL Foundation Grade 4/C in Maths and 5/C in English Your Training with Baltic: This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support apprentice.
Next Steps: If this sounds like the role for you, send us an application Once we receive your CV, one of our team will be in touch to help you with the next stage.
The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.
Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
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