Service Desk Engineer Maidenhead/Newbury (office based)
£Our client was formed in 2010 offering a boutique IT & Communications service.
Customer needs are listened to & understood rather than the 'sheep dip' approach to service delivery adopted by larger Services Integrators, all supported by our client's in-house helpdesk and technical staff.
Our client now supports over 275 UK organisations, from start-ups to FTSE 100 listed organisations and have a senior management team with over 75 years of industry experience driving steady growth.
Their first acquisition was of Centric Systems (Berkhamsted) in 2016 followed by Firstline IT (Oxford) in 2022 and Create IT (Newbury) in 2024.
You will be based permanently at the Maidenhead office but will be required to spend your first three months at the newly acquired Newbury office to be introduced to the existing client base.
Remote access to the client's machine to resolve problems.
Log all incidents in the Service Desk system as required/directed and follow procedures and processes.
To work on projects under the guidance of senior engineer.
Working within the guidelines of client specific service level agreements and objectives.
1-2 years' experience on a Service Desk or a similar role within an IT support environment.
~ Excellent customer focused approach and commitment to service delivery
~ Bring an in-depth knowledge of Windows technologies including:
Windows Server 2012 and above Windows Desktop 10, and above Windows Microsoft Office Microsoft 365 Administration System build, deployment and maintenance Experience with SharePoint On-Line Understanding of networking technologies (Routers \ Switches)
~ Understanding of networking fundamentals (DNS \ DHCP \ EMAIL etc.
)
~ Knowledge of ITIL
~ Knowledge and experience with monitoring, antivirus and backup technologies
~ Apple products and support
~ Knowledge of desktop imaging software/services