It Service Desk, 1St Line

IT Service Desk Analyst - 1st Line 6 months, Inside IR35 Location: York, 3 days in the office per week An exciting opportunity has arisen with a global organisation offering a hybrid IT Service Desk role.
As a 1st Line Analyst, you will support internal users with IT issues, ensuring smooth operations and the quick resolution of IT tickets.
You'll play a key role in troubleshooting and providing support for MS Teams and Active Directory tasks.
Key Responsibilities: IT Ticket Management : Log, track, and prioritise IT tickets, ensuring timely resolution in line with SLAs.
Support via Phone & Chat : Provide remote assistance to users, guiding them through troubleshooting steps and resolving common IT issues.
MS Teams Support : Troubleshoot and assist with issues related to Teams, including meetings, calls, and chat functionality.
Active Directory : Assist with password resets, account creation, and user access management.
Key Skills and Experience: IT Ticketing Systems : Experience managing IT tickets and resolving user requests.
MS Teams : Proficient in MS Teams support and troubleshooting.
Active Directory : Experience with user account management and AD-related tasks.
Customer Service : Strong communication skills with experience in phone and chat support.
How to Apply: Apply now for immediate consideration.
Interviews are scheduled for the week commencing 13th January 2025.
We are an equal opportunities employer and welcome applications from all suitably qualified individuals.