It Service Delivery Manager

IT Service Delivery Manager – Permanent - £60,000 We have an exciting opportunity for a Service Delivery Manager to join a leading company.
You will have responsibility for leading a service desk team as well as ensuring customer issues are resolved in a timely fashion and to the require standard.

This is an onsite role, working Mon-Fri with out of hours cover needed on occasions.

What you will be doing: Lead a team who provide technical support to retail & hospitality customers Work to set SLA's to monitor & manage service performance Ensure issues are resolved in a timely fashion Create & implement new procedures & ways of working to further enhance service levels Support with reporting Foster a supportive team culture that is focused on collaboration & support What they are looking for: Previous line management experience, ideally leading IT teams in a service desk environment Excellent team working & communication skills Service delivery experience and an ITIL certification would be desirable Multi site experience would also be desirable