It Professional Consultant

Are you an experienced IT professional with a passion for delivering exceptional service and driving business growth?
Join our clients team as a Professional Services Consultant and play a vital role in supporting their global customers and implementing cutting-edge solutions.This is a Hybrid role where you will be required to work onsite in Glasgow 1 day a week with the remaining 4 at home.Salary: £40,000 + 5% BonusAbout the RoleOur clients support team provides first and second-level assistance to international clients, while their professional services team manages the implementation of Syntelate XA both remotely and on-site in the UK and abroad.
This is a technical role that also requires a commercial mindset, focusing on understanding customer needs and delivering exceptional results and identify new business opportunities.Key ResponsibilitiesProvide expert technical support during the software implementation process.Log, investigate, and resolve client issues promptly and effectively.Become a subject matter expert on our products.Prepare accurate and comprehensive project and technical documentation.Implement and maintain a robust project methodology and process across the organisation.Deliver training sessions to clients' technical teams and end users.Proactively solve problems, thinking on your feet to resolve customer challenges.ExperienceAt least 3 years' experience in a similar roleExperience with server and desktop operating systems and hardware, as well as SQL Server capabilityFlexible approach to working hoursExperience in the contact centre environment, either technically or operationallyAn IT qualificationSQL skillsCloud implementation experience