Our client is at the forefront of public transport technology, revolutionising passenger information and ticketing systems to transform urban transportation.
By enhancing passenger experiences and boosting efficiency, they help create greener, more sustainable city transit networks.
Their mission is clear: to encourage people to step out of their cars and embrace green transport solutions.
Your Mission As a Senior IT Account and Success Manager, you'll be the linchpin of high profile client relationships, guiding customers through transformative, technology-driven change.
Acting as the trusted advisor for all delivery, commercial, and relationship matters, you'll work closely with commercial and project teams to ensure seamless customer success at every stage.
In this role, you'll deliver exceptional Customer Success on large-scale projects, meticulously managing each detail, every third-party interaction, and each milestone.
Leading customers through each phase, you'll make sure every commercial and relational aspect of the project is handled with precision, efficiency, and dedication.
Role Summary - Client Partnership: Forge high-trust, collaborative relationships with senior client stakeholders, serving as the main point of contact and ensuring that commercial goals are met with precision.
- Seamless Coordination: Manage the entire project lifecycle, providing clear communication across teams for smooth operations.
- Governance & Compliance: Collaborate with legal teams to handle contract variations, aligning projects with compliance and project goals.
- Growth & Upsell Opportunities: Identify and promote growth opportunities, working with internal teams to develop impactful proposals that add value to each project.
The Technology Solutions - Real-Time Passenger Information: Live updates at bus stops and through mobile apps, keeping passengers informed.
- Automated Fare Collection: Integrated smart payment systems simplify multi-mode journeys.
- Fleet Management & Tracking: Real-time vehicle tracking for optimal punctuality and fleet efficiency.
- Data Analytics: Provides insights on passenger flow and performance, driving strategic improvements.
- Demand-Responsive Transport Solutions: Real-time adaptability for a responsive, efficient service.
What We're Looking For - Account / Relationship Management Expertise: Proven success managing high-value relationships, ideally within the public sector or transport technology.
- Stakeholder Engagement: Strong relationship-building skills across multi-functional teams, meeting complex stakeholder needs.
- Technical Background: Solid understanding of IT and technology concepts.
- Problem-Solving Mindset: Detail-oriented, proactive, and dedicated to exceeding client expectations.
Driven by Trust, Empowerment, Innovation, and Honesty, our client is reshaping public transport with intelligent, scalable solutions.
As a crucial part of this mission, you'll be the linchpin connecting every facet, ensuring commercial and operational success across significant projects happening now and over the next five-plus years.
Interested in learning more?
Contact Simon Bucknell or Kelly Bradley at EMBS.
This hybrid role can be based in London or Nottingham, offering a £70k basic salary plus bonus and benefits.