IT Operations Director - Global MSP!
Are you ready to lead the charge in delivering exceptional IT services to complex and dynamic customers?
If you're a visionary leader with a passion for technology and operational excellence, this is the role for you!
About the Role As the IT Operations Director, you'll play a critical role in ensuring seamless technology operations and delivering outstanding services that drive value for our diverse customer base.
Collaborating with cross-functional teams, you'll lead the strategic and operational aspects of IT delivery, infrastructure, and service excellence.
This is your opportunity to join a global market leader in the IT managed services space, known for empowering businesses with cutting-edge solutions and unparalleled expertise.
What You'll Be Doing: Overseeing end-to-end service delivery for complex customers, ensuring high quality and compliance.
Driving strategic operational improvements and fostering a DevOps culture.
Leading the design, deployment, and maintenance of secure IT infrastructure.
Managing vendors and optimising costs to meet customer needs.
Establishing proactive incident and problem management practices.
Scaling operations to meet growth while driving automation and efficiency.
Building and leading a talented, collaborative IT team.
What We're Looking For: Ideally come from a Managed Service background Proven experience in leading complex IT operations in fast-paced environments.
Strong expertise in ITIL, Agile, and DevOps methodologies.
Knowledge of telecoms, cloud services, security, and cutting-edge IT solutions.
Familiarity with ITSM tools, monitoring, and AIOps platforms.
Excellent leadership, decision-making, and communication skills.
A customer-first approach with a drive to deliver innovation and value.
Salary + Location: £100,000 basic salary + bonus + car allowance.
Hybrid working – 2 days per week in Slough