It Operations And Support Manager D365

Please be advised that this is a full time position, working 35 hrs/5 days, Monday to Friday.
Main Duties You will be responsible for providing effective IT Service Operations and leading the Service Desk team.
This is a key role within the IT Leadership Team and is responsible for managing our business applications support, primarily D365 F&SCM, and integrations with other enterprise systems.
Key Responsibilities Manage all aspects of IT Service Operations.
Interact with business users, other departments within IT, and 3rd party vendors to provide appropriate service management solutions.
Manage incident management lifecycle within the Service Desk.
Ensure tickets allocated are resolved effectively and in line with agreed SLAs.
Handle multiple overlapping work streams and competing deadlines within the team.
Ensuring the delivery of Le Creuset specific service management processes.
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