Location: Newbury + *HybridWorking hours: Full time hours per week – Mon to FriSalary: Excellent basic salary plus bonus and Vodafone benefits*HybridAt Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things.
Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role.
We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month.
Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.Who We AreAt Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company.
We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.What you'll do To support the UK consumer end-to-end order jeopardy management flow seamlessly by using both automated and manual order fallout management.
This role involves working alongside other order team members and partners, continually improving order fallout management, and collaborating closely with IT, Consumer Operations, and other teams.Main responsibilities: Assist in managing the end-to-end order management process to ensure UK consumer orders are completed within the customer-agreed SLA or committed time.
Collaborate with the Order Management partner, Shared Services Operations, L2 teams, Change Lead, Consumer Operations, Delivery, suppliers, and partners.
Support the investigation and analysis of issues across Consumer and Enterprise Technology to identify root causes and implement corrective actions.
Contribute to defining and improving incident and problem management methodologies within Consumer IT.
Assist in maintaining service relationships with key areas and proactively drive the improvement and development of the service.
Help drive the development and implementation of Consumer stack (Oracle-based) functional flow and systems to enhance speed, accuracy, efficiency, effectiveness, service quality, and business satisfaction.
Support the management of Risk and Security compliance.
Play a role in continuous process improvement and standardization, identifying root causes of issues, and driving resolution.
Who you areITIL Foundation Level in IT Service Management Familiarity with Oracle-based systems and Telco provisioning applications is desirable.
Strong attention to detail and a thorough approach to tasks.
Basic understanding of order management processes and systems.
Customer-focused with strong communication skills, both verbal and written.
Ability to work collaboratively in a team environment.
Analytical skills to assess issues and identify solutions.
Willingness to learn and adapt in a dynamic environment.Background and practical experience in the operational aspects of:Compliance Audit controlsIT Service ManagementProcess ImprovementsData Analytics