It Infrastructure Manager

Infrastructure Manager - Standalone IT Function - Mon to Fri in HQ (Thame) We are currently seeking a highly motivated and experienced, hands-on Infrastructure Manager to join our client's dynamic head office team in their Thame HQ.
The successful candidate will really be able to make their mark, acting in a standalone capacity with responsibility for owning the provision of on-site, first-class technical support to c50 users, ensuring that their systems are always running smoothly and efficiently.
Responsibilities: * Responding to 1st - 3rd Line technical support queries raised by users via phone, email and in person.
* Providing advanced troubleshooting and technical support for common hardware, software, and networking issues.
* Resolving complex issues related to servers, databases, and (bespoke) applications.
* Identifying and resolving problems related to infrastructure, network connectivity and IT security.
* Maintaining accurate documentation of support requests and solutions.
Essential Requirements: * Proven experience in a similar role / working independently providing 1st Line / helpdesk troubleshooting to complex 3rd Line support.
* Strong knowledge of Microsoft based operating systems with emphasis on Windows 2003 / 2008 server and Exchange Server 2003 / 2007 /2010.
* Strong technical skills across Mac operating systems, networking, and hardware troubleshooting.
* Excellent telephone manner and polished client facing experience.
* A Microsoft certification such as an MCSE or MCITP is desirable.
If you are a self-motivated and detail-oriented professional who enjoys providing quick wins just as much as solving complex technical problems, we encourage you to apply for this exciting opportunity.
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