It Helpdesk Technician

Job DescriptionIT Helpdesk Technician required for a college / university based in Bishop Burton.
The successful candidate will be the first point of contact for staff and students to report ICT issues and faults.
They will be responsible for installing and maintaining computer equipment as well as resolving technical problems across the college.
Position Overview To utilise the IT Helpdesk function, logging calls and responding within the SLAProvide campus-wide support for staff, students, conferencing events and external clientsAssist in the collection of information and population of a college and licensing registersTest and deploy new software / troubleshoot hardware and software when requiredProvide support for college systems & infrastructure (troubleshooting, telephony, CCTV, Wi-Fi, etc)To build and replace hardware throughout the organisation & install and configure hardware and softwareTake part in college events Participate in the IT out of hours on call rota (1 week in 5)Personally prepare for / attend own 1:1s and PDR's – personal work liaison with Line Manager Position Requirements Experience in a similar positionKnowledge in troubleshootingExperience in installing / configuring hardware & softwareFlexibility with working hours is required to support weekend and evening eventsExcellent communication and problem-solving skills Experience working within SLA's Position Remuneration 40 Hours (discussed at interview stage) Salary £22,000 – £24,000Pension SchemeEventsCareer ProgressionParking on site