The Business Systems Department maintains, develops and project manages core systems and IT Infrastructure including Salesforce CRM, NetSuite CRM, and key integration flows as well as IT Hardware, software, cyber security and GDPR Compliance.
While supporting the full team, the main focus of this role will be on a broad range of IT service delivery support tasks, ensuring smooth operations across our organisation's technology infrastructure, and report into the Group IT Service Delivery Manager.
This is a permanent full-time role, based at the Harrogate HQ, in North Yorkshire.
Managing our internal ticketing software, as front-line support including completion of general IT/ERP support tickets and allocation of other tickets, and monthly reporting.
~ IT environment / systems trouble shooting and resolution implementation.
~ Assisting with ERP (Oracle NetSuite) front line user support.
~ Collaborating with our MSP on Microsoft 365 license renewals and general hardware estate management, as well as conducting regular checks and reporting to verify assets and licensing against Business System managed documents.
~Assisting with vendor relationships with various service providers, including Cyber Awareness, Printing, Telephony (Softphones and Mobile phone contract), CCTV, Productivity Apps, Audio Visual (Teams Room), Digital Signage.
~ Administering various IT application portals and supporting with the management of Teams environment and printer systems (in conjunction with our MSP).
~ 3 years plus experience within a technical support environment.
~ ITIL foundation certification or experience of working in an ITIL, incident, problem and change management environment.
~ Experience with the following systems, software and applications: MacOS Windows operating systems (10 & 11).
Microsoft 365 and Microsoft Stack (including PowerAutomate) as well as familiarity with various IT portals and IT and printer management systems.
~ Experience with IT asset management and documentation practices.
~ Experience in supporting 3rd party contracts, supplier relationships and managing mobile phone contract and devices.
~ Experience of testing hardware and providing feedback on device usability.
~ Understanding of networking basics, DHCP, DNS, and routing desirable.
~ Knowledge of data security, GDPR and data protection practices.
~ Experience, technical capability and/or desire to learn support across multiple business systems including ERP and ecommerce platforms.
A passion for technology and service improvement, committed to providing excellent support and happy to throw themselves into anything and everything, including learning, to support the business.
CLOUD NINE are a global industry-leading, award winning hair and beauty brand.
From day one, we have set out to create premium hair styling tools, that always brings the focus back to hair health.
We are changing the future of hair and won't stop until we get there.
At CLOUD NINE, having a great culture is important to us, which is why we live and breathe by our company values of caring, determined, honest, and inclusive.
We're also a Sunday Times Best Places to Work (2023) company!
25 days holiday plus bank holidays.
~ Additional Holiday Purchases Scheme.
~ Exclusive discounts across our entire range.
~ Flexible working – 1-day WFH per week, flexible start/finish time, shorter day Friday ~ Health Shield cash plan.
~ Life Assurance policy.
~ Company Pension scheme.
~ Access to a heavily subsidised Nuffield Health Gym membership after probation.
~ Enhanced Parental Leave package.
~ Team building activities and internal events all year round.