Job DescriptionIT Field Engineer required.
My client is a successful IT firm based in Eastleigh.
They were established in 2005, and have around 300 customers across a variety of industries therefore the right candidate will gain experience, and knowledge in developing professional relationships with lots of people!
They are now looking for an experienced technician to join their team in a roughly 50% field based, 50% service desk position based heavily on networking.
Position Overview Working on IT Support tickets within their ticketing systemWorking collaboratively as part of the service desk team to rectify issues/plan resolutionsContracting customers and working on IT issues remotelyTraveling to customer sites to work on issues unable to be resolved remotelyInstalling computers, network equipment and other IT hardware at customer sitesDeveloping skills through independent training, experience and teamworkHelping with projects such as full network installation alongside network infrastructure partner, Windows server installations / replacements, Microsoft 365 installations, and more.
Position Requirements Experience using a ticketing system/PSA & remote support tools Strong understanding of Operating procedures for specific tasksKnowledge of Microsoft Windows, 365, Windows Server, MacOSKnowledge of IT applications, software and hardwareInternet connectivity troubleshooting / understanding of VoIPFull UK driving license (Mileage is paid)Knowledge of RMM software, Azure, MSP environment – not essentialIT Certificate – not essential A love for IT and can work well in a teamExcellent customer service skills and highly motivatedFlexible Position Remuneration Monday to Thursday (32 hours a week)Salary £21,000 – £25,000 DOE25.5 days annual leave (including bank holiday)4 day working weekCompany PensionFree parkingOvertime Pay Generous IncentivesAn easy-going environmentTraining providedCareer progression