Hours 07.45 - 17.00 - will need to be flexible to work on a rota with another engineer to cover an early and late shift to cover the required hours Assistance with IT related queries & general basic enquiriesAssist users logging into and logging tickets within ServiceNowComplete administration within ServiceNow (log/update and close tickets) To look up and check progress of IT support calls if requested.Hardware diagnostics:Carry out diagnostic tests to determine whether a fault is related to a hardware failure (or software/user profile issue).
Check warranty and report to the supplier or replace if out of warranty from StockDevice rebuilds and ensure compliant before re-issuing (configured with latest windows updatesInstall & troubleshoot software.Office suite knowledge for troubleshooting.Basic Use of Active Directory - EG:PW resets, Bit locker recoveryBasic use of SCCMBasic use of NexthinkNHS mail administration (creating accounts, PW resets, applying O Licences, leavers and Joiners, shared mailboxes, Multi-factor authentication)Troubleshoot/fix MFA issuesEducating users on; logins, mail, MS Teams, outlook, Cisco VPN, Citrix.Spare stock managementLoan stock managementLiaise with other internal teams and NHS Acute Trust staff for application support and password resets.Basic Mobile phone supportPerform visits to A&E Dept (3 times a week) & Cancer services (once a week) and check with key contacts if there are any IT issues/perform quick fixes.
Use Nexthink to check for any issues before each visit and complete a report each time.Digital Dictation: create user accounts, add typist access and configure Olympus dictation devicesFull on site training will be given.You must be approachable, have good customer service skills and be able to work under pressure in sometimes unpleasant situations.What you'll get in returnWell-established onsite working environments.
Diverse and inclusive team.
High ethos and purpose-driven organisation.
Opportunity to contract for a reputable and growing organisation.What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
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