It Engineer

IT Engineer Greater Cardiff - Hybrid working Up to £28,000 per annum + bonus + benefits Want to join a company that will support and fund a training programme designed specifically for you?
Then read on!
Objective To provide reactive and proactive technical support to end-users, ensuring first-fix wherever possible and maximum levels of customer satisfaction through service delivery excellence.
To contribute to the business by being a technical innovator, achieving mastery of the role, taking ownership and accountability for all that is delivered.
Skills Strong working knowledge of Microsoft Office applications with an emphasis on the Office 365 product suite.
Working knowledge of supporting and administering Microsoft Office 365 tenant accounts.
A strong understanding of computer hardware including but not limited to PCs, printers etc.
A basic technical understanding and ability to troubleshoot IT networks and associated infrastructure.
Tasks First point of contact for inbound enquiries (by telephone and email), providing immediate technical support and resolution where possible To install/configure software remotely to end-user workstations where required.
To support and troubleshoot client application and line-of-business software, liaising with third-party vendors where appropriate.
To configure, support and troubleshoot hardware for end-users where required, including but not limited to printers, scanners, mobile devices, etc.
For further information and to receive a full role profile, please send in an up to date copy of your CV with your application or contact James Chau on 07732 633400 or